Inside Sales Manager

Seeking an Inside Sales Manager who can turn business priorities into effective daily execution. This leader will drive revenue growth, develop a capable sales team, and improve how people, technology, and processes work together to serve customers.

The role requires a hands-on manager who is equally comfortable coaching a sales conversation, evaluating performance data, improving a workflow, and guiding the use of sales technology. Success will be measured through growth in new and existing accounts, stronger team performance, and a consistently responsive customer experience.

• Hire, onboard, and develop inside sales professionals with clear expectations for performance and customer service.
• Make coaching a regular part of the workday through call reviews, individual feedback, skill development, and follow-up.
• Strengthen the team's ability to identify customer needs, communicate product value, manage opportunities, and close business.
• Build a culture of ownership, collaboration, and continuous learning; recognize strong performance and address gaps promptly.
• Manage the effective use of CRM, phone systems, reporting tools, and other technologies that support the sales operation.
• Establish expectations for system adoption, accurate data entry, and consistent documentation of customer activity.
• Identify opportunities to improve system configuration, reporting, integration, and automation in partnership with appropriate internal teams.
• Translate business needs into practical technology improvements and ensure employees receive the training needed to use tools effectively.
• Evaluate whether technology changes deliver measurable improvements in productivity, sales effectiveness, and customer responsiveness.

• Review the customer journey from inquiry and quotation through order handoff to identify delays, rework, and service gaps.
• Develop and refine workflows that improve response times, accuracy, consistency, and ease of doing business.
• Document procedures, clarify responsibilities, and guide the team through changes.
• Use employee feedback, customer input, and operating data to prioritize improvements and measure their impact.

• Convert business objectives into actionable sales plans for customer acquisition, account expansion, and proactive outreach.
• Establish team and individual goals supported by clear measures of activity, conversion, revenue, and service performance.
• Analyze sales results, call activity, and CRM data to identify opportunities and direct coaching and sales efforts.
• Conduct regular performance discussions and adjust execution as customer needs and business conditions change. Cross-Functional Execution
  • Partner with outside sales, marketing, DC operations, purchasing, and customer service to coordinate account coverage and resolve customer issues.
  • Communicate customer insights and operational challenges to support better business decisions.
  • Ensure team activities follow company policies, pricing guidelines, and applicable compliance requirements.
  What You Bring
  • Demonstrated success leading a sales team and delivering measurable business results.
  • Strong sales coaching skills, including the ability to diagnose performance gaps and help employees improve.
  • Practical experience managing sales technology, strengthening user adoption, and using data to guide decisions.
  • A record of improving processes and successfully implementing changes.
  • The ability to balance revenue goals, operational demands, and customer needs.
  • Clear communication, sound judgment, and an accountable leadership style.
  • Strong collaboration skills and the ability to coordinate work across departments.