Director and Case Manager of Supportive at Thurston Road

Position: Director and Case Manager of Permanent Supportive Housing at Thurston Road
Location: City of Rochester

Director and Case Manager of Permanent Supportive Housing at Thurston Road

Job Title
:
Director and Case Manager, Permanent Supportive Housing – Thurston Road Apartments
Division
:
Permanent Supportive Housing Programs
Reports To
:
Director of Permanent Supportive Housing
FLSA Status
:
Exempt
Location
:
Thurston Road Apartments, Rochester, NY 14619
Salary
:
Based on forty (40) hours per week
Salary Range
: $55,000–$61,000

Position Note
:
This position is not open to current residents of SCPO housing programs.

Overview of the Organization

Spiritus Christi Prison Outreach is a nonprofit organization dedicated to supporting individuals impacted by incarceration, homelessness, and systemic barriers through housing, re-entry support, advocacy, and community-based services. SCPO’s Permanent Supportive Housing programs provide stable housing combined with intensive case management to promote long-term stability, self-sufficiency, and successful community reintegration.

Purpose

The Director/Case Manager is responsible for the overall operations and quality of supportive services at Spiritus Christi Prison Outreach’s twenty (20) permanent supportive housing units at Thurston Road Apartments, as well as providing case management services to program residents.

Work Schedule

Approximately forty (40) hours per week; on-site five (5) days per week, with flexible or hybrid work as appropriate.

Duties and Responsibilities

• Develop and monitor each program participant’s Individual Service Plan (ISP), including the DHS process, goals, and referrals to support adherence and progress.
• Provide case management to all program participants, including referrals to appropriate agencies to meet individual goals, which may include ongoing chemical dependency and/or mental health treatment, job training, education, and job placement.
• Develop and maintain positive relationships with community partners, regulatory agencies, and contracting agencies.
• Work collaboratively within the SCPO team, demonstrating strong communication and interpersonal skills.
• Be available to program participants for support, counseling, and guidance during office hours.
• Meet with program participants at least once per month, with additional meetings scheduled as needed.
• Conduct assessments and coordinate documentation for program participant referrals.
• Attend community resource and networking meetings to develop and maintain referral resources.
• Build relationships with potential program participants through visitation and interviews at their current programs.
• Assist in managing and administering rental assistance in accordance with HUD compliance and record-keeping requirements.
• Assist in completing the annual performance report for the overall program.
• Enter and maintain program participant records in the Homeless Management Information System (HMIS) in accordance with HUD standards.

Knowledge, Skills, and Abilities

• Bachelor’s degree in Social Work or a related field, OR
• Associate’s degree in Social Work or a related field with two (2) years of experience providing intensive case management
• Experience utilizing and advocating for program participants’ community resources
• Ability to facilitate communication among diverse populations and organizations
• Ability to interact in a polite, courteous, and professional manner
• Ability to promote a spirit of hospitality and community
• Proficiency in Microsoft Office and basic computer skills
• Experience working with the population served
• Knowledge of chemical dependency and mental health treatment processes and systems

Education

• Associate (Required)

Experience

• Case management: 1 year (Preferred)

License/Certification

• Driver's License (Preferred)
• Day Shift (Required)

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industry

Individual and Family Services

Benefits

• 403(b)
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Additional Information

People with a criminal record are encouraged to apply.

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