Case Manager - Refugee Post Resettlement

We are Hiring! Job Posting:
Refugee Post-Resettlement Case Manager

Location:

87 N. Clinton Avenue, Rochester, NY Department:
Refugee, Immigration, and Employment (RIES)

Employment Type:

Full Time Salary: $20.50 - $21.50 / hour

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

Under general supervision from the Program Manager, the Post-resettlement Case Manager provides transitional services for refugees and other eligible participants in the New York State Refugee Resettlement Assistance Program. The Transitional Case Manager works in coordination with other agency staff as well as community partners, volunteers, and service providers to connect refugees with appropriate services to help them attain self-sufficiency.

• Provides appropriate information in response to queries regarding program services.
• Screens potential clients for eligibility for state, federal or other programs.
• Provides intake and completes program applications.
• Conducts needs assessment to eligible clients.
• Provides referral to appropriate departmental, agency, or external programs.
• Provides direct assistance services including counseling, advocacy, intervention, facilitation, transportation, and other program allowable services.
• Documents service provision through case log entries, maintains client casefiles, and secures appropriate documentation per program requirements.
• Enters and updates client and program data in program, NY state database, and other tracking platforms.
• Participates in regular program quality assurance practices and keeps track of quality assurance activities.
• Assists the program in preparing for internal and funder monitoring.
• Adheres to agency case management principles, resettlement program service delivery philosophy, and internal program manuals.
• Helps with case management services in resettlement program if needed.
• Assists in the preparation and submission of required reports.
• Maintains the confidentiality of all client records per the requirements of HIPAA.
• Participates in strategic planning and program development as well as in meetings and staff training activities.
• Is actively involved and committed to accessing community resources.
• Is aware of and actively supports the agency’s cultural competence goals, efforts, and activities.
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Other duties as assigned.

Note:

The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Catholic Family Center is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our…