Team Lead, Long Term Housing

Provide leadership and oversight for the day-to-day operations of Long-Term Housing programs, ensuring program quality, fiscal responsibility, compliance, and effective support for residents and staff.

• 1. Assist with the overall daily functions of the Long-Term Housing program and ensure staff perform in accordance with program guidelines.
• 2. Communicate regularly with the Director to appropriately address staffing, property, and resident-related concerns.
• 3. Support staff accountability for performance, documentation, service delivery, and overall program quality.
• 4. Perform regular quality assurance audits as identified by the program Director.
• 5. Responsible for submitting timely and accurate reports to Director.
• 6. Provide case management and service coordination, including consistent communication to support households and address barriers to housing stability.
• 7. In the absence of a Case Manager, Team Lead will assume full responsibility for the site until the Case Manager joins the shift.
• 8. Develop YWCA and community partnerships that can be beneficial to program participants.
• 9. Develop and maintain a strong working relationship with property management, including consistent communication to support households and address barriers to housing stability.
• 10. Enter timely and accurate data into HMIS (Homeless Management Information System) per coordinated access and YWCA policies.
• 11. Develop goals, document all contacts, income changes and outcomes in HMIS.
• 12. Maintain household files per YWCA and funder standards.
• 13. Communicate and case conference regularly with the Director and other outside organizations working with program participants.
• 14. Link families to appropriate services and activities within and outside YWCA as identified in the program participant individualized service plan.
• 15. Assist program participants with the re-certification process as needed.
• 16. Case Conference with property rental manager, providers, and other community resources.
• 17. Participate in community work groups/meetings as it relates to the Continuum of Care and coordinated access.
• 18. Demonstrates understanding of and sensitivity to cultural differences, person centered practices and trauma informed care.
• 19. Demonstrate compliance with all appropriate HIPAA Privacy and Security Standards as defined by the YWCA of Rochester & Monroe County.
• 20. Attend monthly department meetings and all‑staff meetings.
• 21. Perform other duties as requested.

• Associate’s degree in Social Work, Psychology or Human Services related.
• Three (3) years’ experience in case management/counseling.
• Minimum 1 year of experience in program supervision and working with mentally ill, MICA and substance abuse populations.

• Accountability
• Commitment to Excellence
• Flexibility/Adaptability
• Knowledge & Experience in the Field

• Experience with Microsoft office including Excel.

• Must possess a valid NYSDL and have access to a vehicle.
• Ability to work evenings (12 pm to 8 pm regular shift) plus on‑call responsibilities.