Part Time - Clinical Robot Associate - Rochester, NY

Part Time - Clinical Robot Associate - Rochester, NY

Clinical Robot Associate - Part Time (3 eight-hour shifts per week) (5am-1pm or 1-9pm ET shifts available) - Rochester, NY

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales.

Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.

This is a part-time, entry-level role at Diligent Robotics and will work 3 afternoon 8-hour shifts per week. We have openings on our 5am-1pm or 1-9pm ET shifts. This position is located in Rochester, NY and you must be local to be considered. The position pays $20/hr.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation

• A high school graduate or possess a GED
• Customer-service oriented: friendly, skilled in de-escalation, able to juggle customer demands and company needs
• Excellent written and verbal communicator: conveys information to internal stakeholders via phone calls and messenger
• Organized: can juggle and make progress on multiple tasks simultaneously
• Self-sufficient: gets things done, learns what you don’t know, and can make quick decisions independently when circumstances require
• Able to lift up to 40 pounds
  
  Able to work varying shift times including nights and weekends and understands schedule may shift as customer needs change over time
• Willing to work during significant holidays: customers (hospitals) don’t shut down during holidays and neither do our robots
• Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials; process includes immunizations, background check, drug screen, among other steps

• Extraverted: strikes up conversation with anyone, presence loved
• Responsive and responsible: commits to deadlines, over-communicates, understands remote coworker challenges
• Results-oriented: happy to observe and take notes on end users interacting with the robot all day if that’s what it takes
• Passionate about healthcare and technology coming together to help people
• Formerly employed in the healthcare space: insider understanding of vernacular, structure, processes of hospitals
• Passionate and clear-eyed about robots: understands gap between technological reality and media expectations, excited to move the industry forward by whatever means necessary, even if it isn’t glamorous

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.