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Call Associate; Customer Service

Job in Rochester, Monroe County, New York, 14618, USA
Listing for: Palmer Food Services
Full Time position
Listed on 2026-11-04
Job specializations:
  • Warehouse
    Distribution/ General Warehouse, Stocking
Salary/Wage Range or Industry Benchmark: 18 - 19 USD Hourly USD 18.00 19.00 HOUR
Job Description & How to Apply Below
Position: Will Call Associate (Customer Service)

Why Palmer Food Services

We offer competitive wages and a generous benefit package that contributes a significant amount to your total compensation and your personal well-being. Additionally, there are opportunities to distinguish yourself and move up in our established company through excellent performance and by contributing to our company mission, vision, and values. We value each member of our diverse and talented team - because at Palmer Food Services, our associates are our unfair advantage.

What

We Value
  • Honesty & Integrity
  • Service & Excellence
  • Collaboration & Teamwork
  • Family & Community
  • Dependability & Loyalty
  • Compassion
Roles and Responsibilities
  • Select and assemble orders and stage efficiently
  • Provide exceptional customer service and develop relationships
  • Maintain and balance the cash register
  • Utilize the operating system to print invoices and orders
  • Assist customers with product questions
  • Perform weekly and daily maintenance as assigned
  • Enjoy working together as a team fill in as necessary and engage fully in their environment. This includes a willingness to learn new skills for personal advancement and the growth of the company
  • Other duties assigned by the manager on duty
  • Presents a professional image to internal/external customers and vendors with appropriate dress according to the work situation while maintaining good grooming and hygiene
  • Be a reliable and cooperative team player, fill in as necessary and engage fully in the working environment.
  • Demonstrate willingness to learn new skills for professional advancement and growth of the company.
Qualifications
  • High school diploma or GED
  • Basic reading, writing and math skills
  • Computer knowledge with ability to adapt to warehouse software program
  • Customer service or general clerical office experience
  • Comfortable with machinery reaching heights of 25 ft.
  • High attention to detail and accuracy
  • Ability to perform duties in freezer and coolers
  • Conflict resolution skills
  • Ability to work calmly under pressure in a fast paced work environment

Salary: $18.00- $19.00/ hour

Shift: (Subject to change)

Monday- OFF

Tuesday- 7:30 AM- 4 PM

Wednesday- 7:30 AM- 4 PM

Thursday- 7:30 AM- 4 PM

Friday: 7:00 AM- 5:00 PM

Saturday: 6:30 AM
- Noon

Sunday: OFF

Physical Demands

The physical demands described below are representative of those that must be met by a Warehouse Will call associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to stand, walk, stoop, bend, kneel, sit, operate warehouse equipment.
  • Must be able to use hands to handle, feel, finger; reach with hands and arms, see, talk and hear.
  • Must be able to regularly lift and carry up to 50 lbs, frequently lift and carry up to 100 lbs
  • Ability to work in a cold environment for extended periods with temperatures reaching
    -10
    · Possess normal vision with or without correction and able to distinguish colors
  • Possess fluent speech in English, writing and communication skills necessary to effectively carry out job functions
  • Must be able to read and comprehend work related materials, numerical data and diagrams.
Benefits of working Full
- Time at Palmer Food Service
  • Medical, Dental and Vision Insurance
  • Paid Benefit Time (PTO, Holiday and Sick)
  • 401k Retirement Plan with Employer Matching
  • Eligibility for Annual Profit-Sharing Bonus
  • 15% Employee Discount on Retail Grocery Items (Includes Fresh Meat & Seafood)
  • Associate Discounts on Warehouse Food Products
  • Employee Appreciation Events
  • And much more
Position Requirements
10+ Years work experience
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