Customer Support Onboarding Administrator; AML

Arun Estates – Douglas Allen

Start date: ASAP

Salary: £28,250

Location: Rochford, Essex

Work Pattern: Monday to Friday 9.00 – 17.30 (some flexibility considered)

Benefits: 33 days paid Holiday (plus an extra day off for your birthday!), Pension, Life Insurance, Employee Assistance scheme, Company Rewards and Incentives

Join Our Team!

In this role, every day brings something a little different. You’ll be part of a small, supportive department where diligence matters, teamwork is valued, and your ability to stay focused - and stay positive - makes a meaningful difference.

What You’ll Be Doing

• Ensuring customer due diligence is fully completed by reviewing both database reports and manual checks - keeping us compliant with Anti‑Money Laundering regulations.
• Spotting potential risks and raising concerns with senior colleagues in a professional, clear, and timely way.
• Supporting wider compliance and administrative processes as new business needs arise.
• Handling incoming calls with calmness, friendliness, and confidence—no matter what comes your way.

What You’ll Bring

• The ability to work at pace while keeping accuracy and attention to detail at the heart of everything you do.
• An inquisitive, logical, and open mindset.
• Confidence navigating internal and external databases after training.
• Flexibility and enthusiasm, especially when priorities shift.
• Excellent communication skills, paired with a positive, supportive attitude towards both customers and colleagues.

We’re excited to welcome someone who wants to learn, grow, and play an important role in our compliance process. We look forward to hearing from you!