IT Support Officer
Job in
Rochford, Essex County, WR15, England, UK
Listed on 2026-10-03
Listing for:
Zohorecruit
Full Time
position Listed on 2026-10-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Contract | Civic Recruitment Limited | United Kingdom
Posted On 30/09/2026
Job InformationTechnology / IT / Internet
City Rochford
Province Essex
Postal Code SS4
Job Description 3 months Contract with a Local AuthorityJob Purpose
As an IT Support Officer , you will provide first-line technical support and service desk assistance to users across Rochford District Council. Working within the Digital, Data & Technology team, you will help deliver high-quality IT services, support Microsoft-based technologies, troubleshoot technical issues, and assist with hardware deployment and maintenance.
Key Duties/Accountabilities- Provide first-line IT support to end users.
- Respond to service desk incidents and requests.
- Diagnose and resolve hardware, software, and system issues.
- Deliver excellent customer service and technical support.
- Support Microsoft technologies and cloud-based services.
- Configure, deploy, and decommission IT equipment.
- Maintain and update IT assets and records.
- Escalate complex technical issues when required.
- Assist with user account administration and system access.
- Troubleshoot desktop, laptop, and peripheral issues.
- Assist with software installations and updates.
- Work collaboratively with Technical Analysts and the wider IT team.
- Maintain accurate service desk records and documentation.
- Previous experience in an IT Support, IT Service Desk, Helpdesk, or Technical Support role.
- Experience providing first-line technical support.
- Experience troubleshooting hardware and software issues.
- Experience supporting Microsoft technologies.
- Experience configuring and deploying IT equipment.
- Strong customer service and communication skills.
- Experience working within a busy support environment.
- Ability to diagnose and resolve technical problems efficiently.
- Experience maintaining accurate support records and documentation.
- Relevant IT Support or Technical Support experience.
- Good understanding of Microsoft technologies.
- Right to Work in the UK.
- ITIL knowledge or certification.
- Experience supporting cloud-based technologies.
- Experience working within Local Government or Public Sector environments.
- Working hours:
37 hours per week. - Monday to Thursday: 08:30 - 17:00.
- Friday: 08:30 - 16:30.
- Location:
Launchpad, Airport Business Park, Cherry Orchard Way, Rochford, Essex, SS4 1YH
. - Fully office-based role.
- Closing Date: 5th October 2026.
- Opportunity to work with modern cloud technologies.
- Strong focus on customer service and technical support.
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