Housing Officer, Management

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Operation:
Sanctuary Independent Living Service

Closing Date: 25/01/2026

Requisition: 227075

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area and Independent Living to join our team in the East and South East Region, working alongside 4 other Housing Officers. Managing a team of Scheme Managers, you will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community.

This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services.

• Managing a Team of Scheme Managers who oversee the day to day running of Schemes across a geographical area.
• Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks.
• Effective management of anti‑social behaviour cases.
• Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties.
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels.
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection).
• Delivering general advice on all aspects of tenancy to enable sustainability.
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti‑social behaviour, and safeguarding.
• Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches.

• Proven experience of undertaking a similar role.
• Prior experience of delivering high quality tenancy services and line management.
• Excellent skills in analysing and diagnosing problems and implementing solutions.
• Excellent communication, Organisation and customer care skills.
• Proven experience of good practice resident involvement activities.
• Excellent understanding of written and spoken English.
• Working knowledge of relevant regulations and good practice.
• Travel is a requirement of the role, therefore a full valid driving licence is essential.

We are a not-for-profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Employee Networks, with a shared interest in…