Receptionist​/Admin

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LIFESCAPE COMMUNITY SERVICES/COMMUNITY KITCHEN, INC.

Position:
Receptionist/Admin

Reports to:

CCU Supervisor

Salary: $17.77/hr

Position Type:
Full time

FLSA:
Non-Exempt

Location:

Rock Falls, IL

Supervision Exercised: NO

Summary

This position serves as the Receptionist/Administrative Assistant for the Adult Protective Services (APS) and Care Coordination Unit (CCU). As the first point of contact for clients and professionals, the role requires professionalism, strong multitasking skills, and the ability to manage a fast-paced workload.

• Answer and route calls on a multi-line phone system; greet visitors.
• Provide clerical support: typing, filing, data entry, correspondence, agendas, and meeting minutes.
• Maintain office materials, forms, supplies, and program calendars.
• Manage procurement using approved processes; maintain vendor relationships and equipment service contacts.
• Train staff on office equipment and assist with troubleshooting.
• Set up/tear down meeting rooms; schedule meetings and register staff for events.
• Support outreach and marketing tasks.
• Enter data into required systems (IDOA, CERA) and follow up on critical event reporting.
• Assist with APS and CCU agreements (MOUs/MOCs) and maintain partner lists.
• Organize, scan, and maintain APS/CCU billing and participant files; assist with CCU Billing Review preparation.
• Complete required follow-up calls for CCP services.
• Complete APS Phase 1 Training to handle APS intakes.
• Provide technical support for staff (laptops, tablets, phones, software updates).

• 21+ years old with valid IL driver's license and clean driving record.
• High school diploma/equivalent (Associate degree preferred).
• Excellent verbal communication skills and at least one year of customer service experience.
• Ability to work effectively with diverse older adults, including those with sensory impairments.
• Capability to perform all essential job functions.