Dental Treatment Coordinator; Rock Hill

Dental Treatment Coordinator (Rock Hill)

Join to apply for the Dental Treatment Coordinator (Rock Hill) role at Dental Dreams LLC

2 days ago Be among the first 25 applicants

This range is provided by Dental Dreams LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr - $22.00/hr

Who Are We : Family Dental LLC is a dynamic, growing company. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities.

About The Role

The Dental Treatment Coordinator plays a pivotal role in bridging the gap between patients and dental care providers by facilitating clear communication and ensuring patients understand their treatment options and financial responsibilities. This position is responsible for guiding patients through their treatment plans, answering questions, and coordinating appointments to optimize patient experience and treatment acceptance. The coordinator works closely with dentists, assistants, and administrative staff to streamline treatment workflows and enhance overall office efficiency.

Qualifications

• High school diploma or equivalent
• Previous experience in a dental office; ideally a similar patient coordination role.
• Strong understanding of dental terminology, procedures, and insurance processes
• Proficiency with dental practice management software (Dentrix / Eaglesoft)
• Experience working with dental insurance claims and benefit verification systems
• Familiarity with HIPAA regulations and patient confidentiality standards
• Excellent communication and organizational skills
• Background in customer service or sales, ability to guide patients through decision-making
• Bilingual - Spanish (preferred)

Responsibilities

• Serve as primary point of contact for patients regarding treatment plans, financial options, and appointment scheduling
• Explain dental procedures, treatment plans, and associated costs clearly and compassionately to patients
• Maintain patient records and confidentiality according to HIPAA
• Address objections and negotiate treatment plans and costs
• Verify insurance benefits and assist patients in understanding their coverage and out-of-pocket expenses
• Stay current on local and national government dental coverage assistance to understand insurance eligibility
• Explain dental terminology and convey the importance of oral hygiene and treatment
• Schedule appointments, treatment plan consultations, and post-treatment follow-ups
• Submit insurance applications and documents to insurance companies
• Streamline office operations and communication between patients, staff and dentists
• Help patients track and follow payment schedules
• Assist patients understand their dental benefits and treatment and assist with treatment plan acceptance
• Provide top-tier patient/customer service and satisfaction
• Able to deescalate patient grievances effectively and satisfy patient dental treatment inquiries as needed

Benefits

• Competitive compensation
• Career mobility and advancement
• Career training and development
• Benefits package includes:
• Medical & Vision Insurance
• Free dental treatment at our locations
• PTO
• 401K
• Life Insurance, Pet Insurance and more

KOS Services Inc. / Family Dental LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Health Care Provider

Industries: Medical Practices

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