Technical Support Engineer

Technical Support Engineer

Company: HC Forklift America

Location: Rock Hill, SC

The Technical Support Engineer provides technical engineering support to various departments within HCFA, predominantly to the Sales Department. This position will require daily communication with HCFA Sales Teams, dealer salesmen, and the HC Factory in China, which may require regular evening communication due to time differences. Some domestic travel (~10%) may be required to visit dealers and customer applications. The role will use engineering experience to guide the Sales Team on product specifications and capabilities.

This position is intended to evolve into a Subject Matter Expert with growth opportunities in Product Management.

• Daily communication with internal and external customers.
• Research technical documents.
• Review technical specifications.
• Competitive studies.
• Interpret engineering drawings.
• Regulatory compliance research.
• Residual capacity calculations for data plates.
• Project management opportunities.
• Available for after-hour calls with the factory engineers as needed.
• Duties assigned in addition as is required.

• Technical degree in a related field, or related experience.
• 3-5 years of engineering experience designing mobile equipment.
• Excellent English communication skills, both written and verbal.
• Positive demeanor and ability to represent HCFA professionally.
• Ability to achieve and maintain forklift certification.
• Full-time position in Rock Hill, SC.
• Please do not apply unless you meet the job qualifications.

• Strong technical aptitude.
• Comprehension of mobile equipment components and operation.
• Comprehension of engineering drawings and schematics, including electrical and hydraulic.
• Comfortable using algebraic formulas.
• Understanding of service and maintenance procedures.
• Clear and concise written and verbal communication skills.
• Accountable and self‑motivated.
• Customer service orientation.
• Excellent written and verbal communication.
• Time management.
• Attention to detail.
• Organised.
• Critical thinking.
• Problem solving.
• Computer literate:
  Microsoft Applications and cloud‑based platforms.

Mid-Senior level

Full-time

Information Technology

Machinery Manufacturing