ServiceNow Business Analyst

Service Now Business Analyst

Join to apply for the Service Now Business Analyst role at Laveer Engineering

Location:

Rock Hill, SC, 29730, US. Hybrid position (Tuesday, Wednesday, Thursday in office). Relocation not available.

As a Service Now Business Analyst you will oversee the ongoing analysis and optimization of the Service Now platform, participating in the Agile development lifecycle as a business process expert. You will translate our needs into Service Now solutions, ensure that platform features align with organizational goals and compliance standards, and act as the primary liaison between partners and technical teams.

This includes gathering requirements for implementations and enhancements, translating them into functional specifications and user stories, and facilitating workshops, partner interviews, and user acceptance testing.

• Be a primary liaison between partners and Service Now technical teams.
• Gather, analyze, and document requirements for Service Now implementations and enhancements.
• Translate our needs into functional specifications and user stories.
• Facilitate requirement workshops, partner interviews, and user acceptance testing.
• Help with process mapping, workflow design, and business process reengineering within Service Now modules (including ITSM, Service Portal, CSM, Virtual Agent, Service Catalog, CMDB).
• Contribute to platform upgrades, testing, and change management activities to ensure business continuity.
• Provide ongoing support and training to users, including hosting workshops and documentation sessions.

• Minimum 4 years' experience business analysis within Service Now or similar enterprise platforms.
• At least 3 years in a Business Analyst role supporting enterprise systems.
• ITIL v4 Foundations Certification.
• Experience or familiarity with Agile development and testing methodology.
• Bachelor's Degree or equivalent work experience.

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage, and a Health Savings Account (HSA) with employer contributions options.
• Wellness Programs designed to support employees in maintaining their health and well-being, including an Employee Assistance Program for employees and their household members.
• 401(k) with Company Match Contributions to support employees' retirement.
• Paid Vacations and Company Holidays.
• Opportunities for Flexible Work Arrangements to promote work-life balance.
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers.
• Global Recognition and Service Programs to celebrate employee accomplishments and service.
• Employee Referral Program.

The base salary range for this position, which is dependent upon experience, qualifications, and skills, is estimated to be $76,400-$95,500 per year.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations.