ServiceNow Business Analyst

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Service Now Business Analyst you will oversee the ongoing analysis and optimization of the Service Now platform, participating in the Agile development lifecycle as a business process expert. The analyst works with partners to translate our needs into Service Now solutions and ensures that platform features align with organizational goals and compliance standards. Being the primary liaison between partners and Service Now technical teams.

Gathering requirements for implementations and enhancements, translating our needs into functional specifications and user stories, and facilitating workshops, partner interviews, and user acceptance testing.

You will report to the Service Now Team Lead and be located in Rock Hill, SC. This is a hybrid position:
Tuesday, Wednesday and Thursday in office. Relocation is not available for this role.

• Be a primary liaison between partners and Service Now technical teams.
• Gather, analyze, and document requirements for Service Now implementations and enhancements.
• Translate our needs into functional specifications and user stories.
• Facilitate requirement workshops, partner interviews, and user acceptance testing.
• Help with process mapping, workflow design, and business process reengineering within Service Now modules (including ITSM, Service Portal, CSM, Virtual Agent, Service Catalog, CMDB).
• Contribute to platform upgrades, testing, and change management activities to ensure business continuity.
• Provide ongoing support and training to users, including hosting workshops and documentation sessions.

• Minimum 4 years' experience business analysis within Service Now or similar enterprise platforms.
• At least 3 years in a Business Analyst role supporting enterprise systems.
• ITIL v4 Foundations Certification.
• Experience or familiarity with Agile development and testing methodology.
• Bachelor's Degree or equivalent work experience.

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $76,400-$95,500 per year.

#LI-Hybrid

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
• 401(k) with Company Match Contributions to support employees' retirement
• Paid Vacations and Company Holidays
• Opportunities for Flexible Work Arrangements to promote work-life balance
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
• Global Recognition and Service Programs to celebrate employee accomplishments and service
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.