More jobs:
Dynamics 365 Customer Service & Omnichannel Consultant; English
Job in
Rock Hill, York County, South Carolina, 29732, USA
Listed on 2026-01-02
Listing for:
Concentrix
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
Technical Support, IT Consultant
Job Description & How to Apply Below
Employer Industry: Technology Services
Why consider this job opportunity:- Opportunity for career advancement and growth within a globally recognized firm
- Work remotely with flexible scheduling options
- Be part of an award-winning culture recognized as one of the "World's Best Workplaces"
- Engage in strategic consulting and innovative technology solutions that enhance customer experiences
- Collaborate with industry experts and be at the forefront of digital transformation
- Lead workshops with business and contact center stakeholders to gather requirements for Customer Service and Omnichannel processes
- Design and configure Dynamics 365 Customer Service features, including case management and routing rules
- Implement Omnichannel capabilities, such as live chat, voice, SMS, and social channels
- Define and optimize end-to-end customer interaction flows
- Collaborate with technical teams on integrations, data migration, and custom solutions
- 8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions
- Strong functional understanding of contact center operations, case management, and multi-channel communication processes
- Hands‑on experience configuring queues, routing rules, SLAs, and knowledge bases
- Familiarity with Power Platform and Dataverse, including Power Automate and Power Apps
- Excellent communication and client‑facing skills
- Experience facilitating workshops and documenting requirements
- Proven ability to design functional solutions for complex customer service environments
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