Digital Support Specialist

The Digital Support Specialist supports the implementation, maintenance, and day‑to‑day operation of Hartmann’s digital tools and platforms. This role ensures smooth functionality across Salesforce (SFDC), HARTMANN mobile and web applications, website content management systems, and social media tools. The Specialist provides hands‑on support to internal users, resolves issues, assists with digital reporting needs, and collaborates closely with Sales Enablement, Marketing, and IT to enhance user experience and operational efficiency.

Key Responsibilities:

Digital Platform Support (Salesforce & Internal Apps)

• Provide first‑level support for Salesforce inquiries, troubleshooting, and user assistance.
• Assist with configuration updates, documentation, and training materials
• Support Hartmann mobile/web applications (CT App, internal tools, etc.) by coordinating updates, logging issues, and assisting with UAT testing

Website & Content Management

• Assist with uploading, updating, and maintaining web content using the corporate CMS.
• Help ensure brand consistency, accuracy, and compliance on all published materials.

Social Media & Digital Communications

• Publish and maintain scheduled content across social media platforms (as assigned).
• Assist Marketing with campaign‑related tasks and analytics

User Support & Training

• Serve as a point of contact for employee questions related to digital tools.
• Help develop and maintain user guides, FAQs, and training documentation.
• Support onboarding of new Salesforce and app users through guided setup.

Data, Reporting & Documentation

• Assist with generating weekly/monthly dashboards, basic reports, and usage metrics.
• Maintain documentation of digital processes, system updates, and issue logs.

Qualifications & Requirements

• Bachelor’s degree in information technology, business administration, or related field.
• 2 years’ experience in technical support, digital marketing, or system administration. At least 1–2 years of hands‑on experience with the Salesforce CRM platform.
• Foundational knowledge of user management (profiles, roles, permissions), basic configuration, and data management.
• Customer oriented with good communication skills. Able to translate technical jargon into "user-friendly" language for training and documentation.
• Familiarity with content management systems and/or social media is preferred.
• Proficient in Microsoft Office including experience creating basic reports and dashboards.
• Detail‑oriented with a focus on accuracy.
• Effective problem‑solver with demonstrated ability to make informed decisions.

If you are interested in this position please send your application via our online portal to Diane Marsilio.

Digital Support Specialist

Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina

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