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Desktop & Technical Support Specialist
Job in
Rock Hill, York County, South Carolina, 29732, USA
Listed on 2026-01-15
Listing for:
Vonage
Full Time
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Employer Industry: Cloud Communications
Why consider this job opportunity:- Competitive pay and benefits, including unlimited discretionary time off
- Opportunity for career advancement and growth within the organization
- Collaborative and dynamic work environment
- Chance to work with cutting‑edge technology and contribute to global communications solutions
- Engage in hands‑on technical support and problem‑solving in a fast‑paced setting
- Provide onsite technical support for hardware, software, and network issues for colleagues
- Manage onboarding and offboarding of IT equipment for new hires and departing employees
- Install, configure, and maintain desktops, laptops, printers, peripherals, and audiovisual equipment
- Respond promptly to IT support tickets, resolving issues efficiently to ensure user satisfaction
- Collaborate with the IT team to maintain infrastructure, including servers, networks, and software systems
- Over 3 years of experience in IT support, with expert‑level skills in technical support and desktop support
- Proficient in using Airwatch Workspace One for mobile device management
- Skilled in Google Workspace, Trend AV antivirus, and Beyond Trust privileged access management
- Strong hands‑on experience provisioning and re‑imaging devices across multiple operating systems
- Knowledgeable in diagnosing/troubleshooting network and UPS equipment issues
- Experience with remote desktop tools and help desk software (e.g., Connect Wise, Air Watch, Jira Service Desk)
- Adept at supporting VPN connectivity and managing conference‑room AV systems for presentations
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