Service Supply Chain Process Manager, Compressor Technique - Rock Hill, SC
Job in
Rock Hill, York County, South Carolina, 29732, USA
Listed on 2026-01-12
Listing for:
Atlas Copco
Full Time
position Listed on 2026-01-12
Job specializations:
-
Management
Business Management, Supply Chain / Intl. Trade, Business Analyst, Operations Manager -
Business
Business Management, Supply Chain / Intl. Trade, Business Analyst, Operations Manager
Job Description & How to Apply Below
Your role Key Responsibilities
Inventory Governance & Physical Inventory Leadership
- Lead inventory governance across CTS, including stocking standards and evaluation of regional stocking requests.
- Oversee annual physical inventory and cycle-count programs, ensuring reconciliation accuracy and compliance.
- Manage unused and excess inventory return programs and ensure proper disposition before any replenishment.
- Resolve inventory discrepancies and monitor key indicators such as accuracy, aging, and reconciliation timeliness.
Logistics Governance & Carrier Performance
- Provide leadership for transportation strategy across parcel, LTL, truckload, courier, and specialized freight.
- Manage carrier selection, performance reviews, and corrective action plans.
- Partner with Finance to ensure freight billing accuracy and resolve disputes.
- Maintain standards for customer-facing shipment coordination and logistics communication.
Returns, RMAs & Reverse Logistics Oversight
- Govern return-to-vendor, return-from-customer, and claims processes.
- Ensure regional adherence to RMA workflows and proper documentation.
- Maintain visibility on open credits and return activity and identify systemic issues driving returns.
Rental Asset & Air Plan Program Leadership
- Provide oversight to the Rental Asset and Air Plan programs through the designated Program Manager.
- Ensure accuracy of rental processes, documentation, fleet readiness, and equipment mix to support operational demand.
Systems, Reporting & Continuous Improvement
- Provide governance for ERP, workflow tools, reporting platforms, and document repositories.
- Drive process improvements to reduce errors and streamline logistics and inventory processes.
- Oversee reporting and dashboards that support decision-making and KPI tracking.
- Lead or support logistics network initiatives, 3PL evaluations, and acquisition integrations.
Training, Leadership & Cross-Functional Collaboration
- Train and guide regional teams and new acquisitions on CTS logistics and inventory processes.
- Collaborate with Service, Sales, Finance, Operations, and Corporate HOY Logistics to improve supply chain performance.
- Support the development and adoption of future supply chain capabilities and process standards.
Business Key User (BKU) – Parts (Strategic Support)
- Serve as a subject‑matter expert for logistics‑ and order‑related business processes.
- Provide support and training after the frontline escalation chain has been exhausted.
- Monitor high‑level order flow trends and identify systemic issues or inconsistencies.
- Ensure enhancement requests or system defects are submitted and tracked through the corporate issue‑tracking system.
- Collaborate with Business Process Experts (BPX) on system‑level or cross‑functional issues.
- Recommend and support process improvements that enhance consistency and reduce exceptions.
Required
- 5+ years of supply chain or logistics management in a multi‑location or field‑service environment.
- Strong ERP and transactional‑process knowledge, including inventory, warehouse, order management, and purchasing.
- Demonstrated leadership in inventory governance and stocking standards, physical inventory & cycle‑count programs, logistics/carrier performance management, reverse logistics, returns, and RMA oversight.
- Strong analytical and problem‑solving skills, with the ability to identify trends and lead corrective actions.
- Strong communication and influencing skills for cross‑regional collaboration and process compliance.
- Proficiency with analytical tools (Excel) and comfort working with dashboards, KPIs, and reporting.
- Ability to manage multiple priorities, maintain accuracy, and lead teams through procedural and operational change.
Preferred
- Bachelor’s degree in Supply Chain, Industrial Engineering, Logistics, Business, or related field.
- Experience with service parts supply chains or technician‑driven inventory models.
- Experience with transportation management, freight networks, or 3PL partnerships.
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well‑being
This role offers a hybrid…
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