Assistant General Manager

To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day‑to‑day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to personnel management, budget performance, and financial controls in accordance with company and brand standards. Understands and implements the mission statement, values, and culture at all times.

• 2+ years of experience supervising at least eight associates at a branded, quality hotel (preferred)
• Bachelor’s Degree (preferred)
• At least three years of experience in the hotel industry (preferred)
• Experience in accounting (preferred)
• Professionalism, honesty, and trustworthiness
• Excellent attendance and punctuality
• Knowledge of Housekeeping, Maintenance, and Food & Beverage operations (preferred)

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for 8 hours, bend, stretch, and reach.
• Long hours sometimes required.
• Be available 24/7, weekends, and holidays.
• Must be able to push or pull 60 pounds and lift or carry 30 pounds.
• Follow approved laundry procedures; understand washer/dryer operation and fold linen per standards.

• Supervisory skills: interview, hire, train, appraise, document, motivate.
• Full-knowledge of property: staff services, hours of operation, room types, locations, rates, and discounts.
• Accounting practices.
• Safety and security measures.
• Local area shopping and dining, entertainment, and travel directions.
• All functions, procedures, and policies of supervised departments.
• Daily hotel operations, checking daily events, bulletin boards, and staying updated on changes.
• Manager on Duty functions.
• Train and develop associates through meetings, logs, etc.
• Monitor and document associates (positive and negative feedback).
• Maintain organization of supplies and order as necessary.
• Analyze work for accuracy of self and others.
• Computer literate to operate property management system.

• Multi‑task, detail oriented, service‑centric.
• Effective communication with guests, department heads, associates, and corporate office support staff.
• Market and promote the property to increase exposure and sales.
• Resolve guest issues with professionalism while maintaining a hospitable attitude.

• Other duties as assigned.
• Maintain a professional cohesive team by hiring, training, coaching, counseling, and developing qualified individuals.
• Promote positive morale and friendly attitudes.
• Complete administrative duties timely: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and labor models.
• Maintain safety and security practices; thorough knowledge of emergency procedures.
• Ensure guests receive the highest quality product and service.
• Communicate and document using internal means: logs, email, etc.
• Implement company’s Standard Operating Procedures at the hotel.
• Keep General Manager promptly informed of all significant problems or unusual matters.

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

• Gift Cards
• Employee Lunches

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Hospitality