Restaurant General Manager

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To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long‑term profitability of the company and developing restaurant management and staff.

• Provide management coverage of operating hours and direct supervision of operations in an individual restaurant
• Meet or exceed established sales, revenue and profitability goals, SLEBITDA movement in a positive direction
• Ensure the financial integrity of all P&L statements by adhering to systems that properly track expenses and revenues that are categorized, coded and posted through control processes
• Define, manage and oversee the monthly and annual sales objectives for the restaurant
• Manage and ensure that all revenues, cash, credit or company collateral are properly deposited and accounted for, and are secured into the company’s operating bank account
• Identify and resolve sales and profit problems at the restaurant
• Ensure the integrity and operational functionality of all POS and security systems and equipment
• Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness
• Ensure company standards in product and restaurant specifications
• Ensure safe working conditions as required by OSHA and federal, state and local governing bodies
• Report and arrange for any necessary maintenance and repair work
• Manage all internal/external communications in a timely and effective manner
• Verify and complete all required paperwork on a timely basis
• Supervise, guide and train team members both front of the house and back of the house to meet established objectives
• Communicate with managers, hourly employees, and customers, and provide positive feedback and promote a positive image of the restaurant and good employee morale
• Ability to perform the duties and responsibilities of all positions at the restaurant and proficient in performing such duties, in order to role model and teach appropriate skills and behaviors in the restaurant, and through instruction and supervision, train and develop managers and hourly employees
• Train staff in all proper EOD procedures, including check out procedures
• Regularly counsel and coach managers and other employees
• Entrusted with decision‑making authority to discipline, suspend or discharge employees as appropriate.
• Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally
• Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally
• Lead and run a shift effectively and develop and train Operations Managers to do the same
• Conduct and determine regular managerial staff meetings and team member meetings
• Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers
• Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively
• Execute effectively and train other managers to do the same – use of the Daily Shift Card and Red Book
• Train management/staff in all proper EOD procedures, including banking
• Utilize “time chit” method of daily employee performance review
• Ensure maintenance of a safe and harassment‑free workplace
• Entrusted to take quick and responsible action in solving problems and use reason when dealing with employee disciplinary issues and handling customer complaints
• Initiate and follow‑up of phone call and email communications in a timely manner and as appropriate

• Forecast and determine scheduling needs for the individual restaurant
• Prepare and post weekly work schedules, and ensure the schedule is implemented properly
• Address issues resulting from critical violations on Health or…