MNI D Customer Experience Rock Hill

SUMMARY Serve as an on-site Customer Experience Associate in a fast-paced work environment and build lifetime relationships with our customers. In this role, you will be the face of our company, responsible for warmly greeting walk-in customers and ensuring a positive in-store experience. The primary focus of this position is to act as a liaison between our operations and sales teams, ensuring accurate sale processing, loading/unloading of material, and continuous improvement of the customer experience.

Primary Responsibilities Serve, greet, and assist customers with loading/unloading in the yard/nursery, providing a friendly and welcoming  a Team Player by acting as a liaison between the operations and sales teams, facilitating smooth communication and collaboration.

Own the sales process and verify inventory for sales orders for  proactive and Work until the jobs is done right on all customer opportunities to grow sales and build rapport with current and potential customers.

Collaborate with the branch team to continuously identify opportunities to enhance the overall in-store experience for customers.

Stay informed about the products available in the yard/nursery to provide relevant information to customers.

Use and operate radio communication in a professional manner with all other employees.

Perform all duties in accordance with the MNI Direct company policies as they pertain to Sales and Operations.

Perform other duties as required and serve as a resource for the MNI Direct team.

Required Skills, Knowledge & Training

EDUCATION:

High School diploma or secondary diploma or equivalent preferred.

Green industry experience or knowledge of horticulture, landscape, and/or nursery a plus SKILLS AND TRAINING:

Proficient in Microsoft Office Expert customer service skills

Ability to operate the customer ordering and inventory system.

Ability to communicate effectively with all internal and external customers. business associates.

Ability and desire to learn plant names, characteristics, and sources.

Possess and maintain a valid, clean state Driver’s License.

Physical Requirements Prolonged walking and standing

Ability to lift 20-50 lbs.

Ability to work a flexible schedule (M-F)
Ability to work in all weather conditions.