Administrative Assistant - Office Registrar

At Augustana College, we don’t just educate students - we empower them. As a nationally recognized college of the liberal arts and sciences, we invest in engaged learning, maximizing student potential, and building strong community partnerships—the driving forces of our Bold & Boundless Strategic Plan (2024-29).

For our 2,500 students, Augustana offers a collaborative and student-focused environment, in which faculty and staff play an active role in shaping futures through hands‑on learning, mentorship and leadership development. Located on a scenic, wooded campus in Rock Island, Illinois, Augustana is part of the vibrant Quad‑Cities metropolitan area (pop. 470,000), about a 3‑hour drive from Chicago.

We seek mission‑driven professionals who are passionate about student success, innovation and making an impact. If you thrive in an environment that values curiosity, collaboration and the power of transformative education, we invite you to bring your talents to Augustana.

Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.

Overview:
Supports the College Registrar as well as overall activities of the Office. Works collaboratively with the other Administrative Assistant to ensure the needs of students, faculty, staff, administration and alumni constituents are met on a timely basis. Additionally, works with the degree audit and semester transition teams as needed through the calendar conversion.

• Manages the tracking, production, mailing, transmittal and payment of all paper and electronic transcript requests.
• Answers phone calls from students, parents, faculty, other offices and either responds to the need or makes the appropriate referral.
• Process owner for application and on-boarding new non‑degree students.
• Provides clerical and technical support to Registrar and Associate Registrar including writing letters, creating PowerPoint presentations, providing reports, maintaining meeting minutes and finding information from other offices to solve problems.
• Assists with oversight of the physical files for all students (past and present). Adds, deletes and updates information as requested by the Registrar or in accordance with the college’s record retention policy.
• Ensures all departmental processes, student records, and public‑facing publications adhere to federal, state, and institutional guidelines (including FERPA and accreditation standards).
• Ensures strict compliance with federal, state, and institutional policies across all office workflows, official reporting, record keeping, and web publication processes.
• Manages the office calendars, schedules meetings and does event planning for the office.
• As the front line for the Office of the Registrar, assesses urgency of requests and ensures that those in need are put in touch with appropriate resources in a timely manner.
• Prioritizes the office workload and works collaboratively with the other assistant to oversee workload issues and assists in management of student workers to ensure maximum productivity and quality outcomes.

• Collaborates with other staff, faculty and administration within the Academic Division, as well as other offices throughout the campus.
• Creates a welcoming environment for students, faculty, staff and alumni who seek the services of the office.
• Other duties as assigned.

• Interpersonal communication
• Intercultural competency
• Office Technology
• Problem Solving
• Prioritization