Incoming Consignor Relations Assistant

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for professional and reliable Firearms Incoming Consignor Relations Assistant.

The Incoming Consignor Relations Assistant plays an important customer-facing role for the incoming department.

Through many inbound and outbound phone calls and answering consignor questions, the Incoming Consignor Relations Assistant assures a high level of customer service and organizational support for the entire department. This position regularly deals with all aspects of auctions including pre-sale, sale, and post-sale questions and requests.

A strong working knowledge of firearms and a firm commitment to firearms safety are essential for success in this role.

• Answers incoming calls or make outbound calls related to consignor questions about the consignor's guns or auction inventory.
• Keeps call logs up-to-date and follows up on outstanding questions with appropriate consignors.
• Logs payment instructions (including ACH information).
• Reviews and ensures accuracy of incoming consignor information, including tracking files and maintaining accuracy of "contract percentages" into system.
• Serves as main point-of-contact with consignors for sharing results with consignors' post-auction; after-auction calls regarding no-sales; pick-up/package notifications; and items that were (unexpectedly) not part of auction.
• Matches incoming items with paperwork, tracks packages, requests factory paperwork, department mailing, updates packages log and other administrative duties as needed.
• Completes appropriate forms and documentation, which may include FFL Forms, tax forms and shipping requests.
• Perform pre-booking tasks, as needed, while meeting ATF required timeframe(s).
• Serves as back up for unpacking, as needed.
• Works expected overtime and required auction weekends (approximately 6 per year).
• Completes other duties, as assigned.

• Advanced verbal and written communication skills, demonstrating proper business etiquette.
• Ability and willingness to learn and follow all company rules for firearm safety.
• Ability and willingness to learn ATF and other regulatory compliance and maintain such compliance.
• Advanced proofreading and analysis skills with strong attention to detail.
• Ability to use discretion and maintain confidentiality and working with sensitive information and data.
• Excellent organizational, prioritization, and follow-up skills with ability to successfully manage multiple priorities.
• Ability to use and operate office equipment and machinery such as computers, copier, scanner, and fax machine.
• Ability to read, write, speak and understand English.
• Ability to obtain and maintain active FOID card (Illinois residents only).

High school diploma or GED equivalent, and two (2) years’ administrative support experience required.

• Advanced verbal and written communication skills, demonstrating proper business etiquette.
• Ability and willingness to learn and follow all company rules for firearm safety.
• Ability and willingness to learn ATF and other regulatory compliance and maintain such compliance.
• Advanced proofreading and analysis skills with strong attention to detail.
• Ability to use discretion and maintain confidentiality and working with sensitive information and data.
• Excellent organizational, prioritization, and follow-up skills with ability to successfully manage multiple priorities.
• Ability to use and operate office equipment and machinery such as computers, copier, scanner, and fax machine.
• Ability to read, write, speak and understand English.
• Ability to obtain and maintain active FOID card (Illinois residents only).
• High school diploma or GED equivalent,
• Two (2) years' administrative support experience required.

Routinely moving and transporting up to 25 pounds with occasional moving and transporting up to 50 pounds. Traversing and moving for prolonged periods up to 100% of the time with frequent ascending, descending, or positioning self to maintain moving and transporting consignor items. Must be able to constantly communicate and exchange accurate information. Must be able to detect, identify, inspect, observe, perceive and assess incoming consignment and consignor relations.

Constantly operates and uses computer and other relevant equipment and office machinery. Constantly works with and around firearms, bladed weaponry, and valuable…