Mechanical Service Account Manager

Position Summary
The Mechanical Service Account Manager is responsible for managing and developing assigned customer accounts and ensuring successful execution of work from inception through completion. This position serves as a primary point of contact for assigned customers and is responsible for preparing estimates and proposals, coordinating work and company resources, managing open work, and ensuring projects are complete in accordance with customer expectations.

This position works closely with customers, field technicians, project managers, and Service Division leadership to coordinate mechanical service needs. This position coordinates schedules, scopes of work, quotes, purchase orders, documentation, and project requirements while monitoring progress, costs, billing, and overall account performance.

The Mechanical Service Account Manager plays an important role in maintaining strong customer relationships, resolving project issues, identifying additional service opportunities, and ensuring assigned accounts receive consistent, responsive, and high-quality service.

• Review plans, specifications, equipment schedules, and contract documents to determine project requirements.
• Prepare accurate and timely project estimates and proposals.
• Prepare technical submittals and support project documentation.
• Serve as a primary point of contact between customers and internal operations.
• Coordinate projects from project award through completion.
• Oversee project schedules, submittals, change orders, and project documentation.
• Monitor project progress, cost, and profitability, and communicate updates to customers and internal stakeholders.
• Assist in resolving technical issues, field concerns, and project conflicts.
• Verify project costs, labor, and materials prior to final billing.
• Review completed projects to identify opportunities for continuous improvement.
• Conduct occasional jobsite visits to support project execution.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Five years of relevant experience, preferably within the construction industry.
• 401K
• Health Insurance
• Dental and Vision Insurance
• Life & Disability Insurance
• Employee Assistance Program
• Paid Time Off

Salary: Competitive compensation based on experience and qualifications.

Crawford Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.