Call Center Rep

Overview

Join to apply for the Call Center Rep role at Bally’s Corporation. The position is a part-time day shift on Fridays and Saturdays with a starting wage of $15.50 per hour. The role involves providing service-minded support to guests and acting as the first point of contact prior to arrival at the property.

• Enhances the guest experience by providing exceptional service.
• Answers incoming phone calls, routing as necessary.
• Responds to inquiries regarding property – e.g., directions to property, players club, entertainment, hours of operation.
• Relays guest requests to appropriate staff.
• Ensures calls are answered promptly and in accordance with department standards.
• Follows established emergency procedures.
• Assists guests in fulfilling their requests – room changes, extra amenities, etc.
• Processes and submits end-of-shift reports.
• Contacts Housekeeping and Facilities when guests report room issues.
• Adheres to department and property policies and procedures.
• Confirms reservations and verifies future reservations are correct for future arrivals.
• Assists guests in resolving complaints.
• Disseminates information to guests about the property and local area.
• Maintains knowledge of property information and memorabilia.
• Other duties as assigned.

• Excellent customer service skills.
• High School graduate or equivalent.
• Excellent written and verbal communication skills.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must be able to work nights, weekends, and holidays.

• Frequently required to lift up to 30 pounds.
• Regularly required to see, talk, hear, walk, sit, and stand.
• Frequently required to use hands to handle, feel, and reach.
• Required to sit for long periods of time.
• Occasionally required to stoop and lift or move up to 30 pounds.

The work environment contains bright lights, loud noise, and potentially stressful situations.

• Competitive wages with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(K) with company match.
• Access Perks and Childcare discounts.

Pass a company background investigation and Must be 21 years of age
.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Other
• Industries:
  Gambling Facilities and Casinos