CBRN Logistics Systems Representative

The CBRN Logistics Systems Representative will work in a team environment and provide support to other team members of the Chemical Biological Radiological Nuclear Informational Resource Center (CBRN-IRC).

Provide logistics systems support by using Government-Off-The-Shelf (GOTS) information systems, internet-based resources, and additional tools to support the CBRN-IRC mission. The candidate shall receive, process, research, track, and respond to customer inquiries submitted through various communication methods, primarily via telephone or email.

The inquiries will relate to the mission of the Joint Program Executive Office
- Chemical Biological Defense (JPEO-CBD) and the TACOM Life Cycle Management Command Consequence Management program. Inquiries for these programs will have distinct requirements for data entry, tracking, and resolution. The candidate will participate in resolving JPEO-CBD inquiries, while TACOM inquiries will be primarily logged into the ticketing system.

Job Duties:

• Receive, document, research, and track customer inquiries via phone and email related to JPEO-CBD and TACOM systems.
• Identify trends in inquiries received.
• Maintain accurate records of inquiries and resolutions in government systems.
• Research government logistics and CBRN-related systems.

Qualifications:

• Minimum of three (3) years of verifiable experience (within the last ten years) with Department of Defense chemical-biological systems, including knowledge of shelf-life, Part Number (PN) structure, National Stock Number (NSN) structure, and model number structure, as well as CBRN equipment.
• Intermediate computer skills, including proficiency with Microsoft Windows, Outlook, Office Suite, web-based data entry, and internet search tools.
• Strong communication and customer support skills for effective verbal and written communication, facilitating information sharing with internal/external contacts, customers, and agencies. Experience working in a team environment is required.