Registration and Records Process Assistant

At Western Wyoming Community College, one of America’s leading junior colleges, we believeemployees are our most valuable resource. We pride ourselves on our inclusive, growth-focused culture and our exceptional benefits package. For full-time employees, here are a few of the amazing benefits we offer:

• Employer paid contribution of 9.37% to your retirement plan with no waiting period. Who doesn’t love free money?
• We cover 82% of costs related to health, dental and life insurance.
• Generous leave time to support your work/life balance with paid holidays, sick leave and vacation time, 3 personal days, and two weeks off over Christmas break! Not to mention, you get time off at Spring Break and Friday’s off in the summer.
• Have you ever wanted to take an art class? Interested in exploring entrepreneurship? FREE tuitionfor you, your spouse, and your dependents makes this dream a reality.
• Access to amenities like our Children’s Center, Hay Library, aquatic center, fitness center, theatre and more.
• When adventure calls, head out to the Flaming Gorge Reservoir, take a hike around Mustang Loop, surf the local sand dunes, or jump in the car and travel to Salt Lake City, Jackson Hole, or Laramie. For a map of our area, and links to activities and places, viewwesternwyoming.edu/outsider .

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Greets the general public, faculty, staff, and students cordially and answers inquiries as appropriate. Makes referrals as needed.
• Uses electronic filing software to image and link documents to a student’s record. Assigns records to document workflow as needed and maintains the integrity of record quality according to standards within the imaging system. Must adhere to the established Records Retention Guidelines.
• Reviews and processes transcripts for course transferability and inputs data in the Student Information System and transfer evaluation software systems to create transcript evaluation and course equivalencies. Processes outgoing transcript requests.
• Manages the registration wait lists
• Updates student transcripts as assigned: including transfer credit, grade changes, in completes, repeats, credit by exam, CLEP , PTK , etc. Notifies students of all changes in their records.
• Processes approved requests for exceptions to policies and change requests.
• Manages incomplete grade processing, which includes communications with appropriate faculty and students at the end of fall and springs semesters.
• Communicates pertinent information and addresses inquiries and responds to concerns and complaints. Refers individuals to the appropriate Director as necessary.
• Answers and transfers phone calls as appropriate.
• Provides back-up coverage to the Student Service Assistants (Mustang Central Front Line) as needed.
• Instructs students on how to access and use web services. Distributes confidential login information.
• Helps guide students through the exception process wherein they are able to appeal an action under the auspices of the Registrar. This includes email and possible telephone communication with students, along with apprising the Registrar on each situation.
• Assists the Registrar in the development of procedure and practices related to the Records and Registration department.
• Maintains familiarity and become proficient with the Student Information System and necessary coding, tools, and standards needed to fully utilize the system.
• Remains current with all software systems the department uses. Seeks out process improvements to increase efficiency and data integrity.
• Assists in planning, coordination, and execution of the commencement cerermony each spring.
• Process graduation applications, degree evaluations, credential verifications, and confers credentials.
• Creates Honor Roll lists and mailings.
• Manages the dual and concurrent registration process. Works with the College’s dual and concurrent software and communicates with high school staff.
• With approval of the Registrar, serves on appropriate committees throughout the institution.
• Upholds all institutional policies and procedures; understand the reason for them and hold others…