Eligibility Specialist

Open Until Filled

This position provides overall case management for economic assistance, information, and referral cases as assigned. It is also responsible for providing information and referring individuals and families to programs and resources, including self-sufficiency and/or self-responsibility, and ensures safety and protection.

• Safe at home;
• Giving families opportunities for success; and
• Supporting the people who support the families.

Join the DFS family and support Wyoming families!

• Culture of public service and a commitment to work/life balance
• Paid holidays, vacation, and sick leave
• Retirement investment options with employer contributions
• Comprehensive Benefits package including Health, Dental, Life, Vision, Short Term Disability, and more, with an employer contribution toward premiums
• Longevity Pay

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: compensation calculator.wyo.gov

Human Resources Contact:
Kristin Martinez /kristin.martinez

• Provides support for economic assistance programs, which may include TANF and SNAP, etc.
• Determines eligibility for programs to assist individuals and families who meet the various income and asset guidelines within each of the programs.
• Provides benefits timely and accurate manner while collaborating with other state and community partners for the public's health and safety.
• Assists with audits to ensure compliance with state and federal requirements.
• Maintains computer databases and enters information.
• Conducts client interviews to determine eligibility.
• Maintains cases once approved.
• Maintains public relations with community referral agencies and others.
• Recognizes and provides intervention services for people in crisis.
• Trains new employees.
• Assists with hearings through written or verbal testimony or exhibits.

PREFERENCES:

Preference may be given to applicants who are detail-oriented, multi-task capable, organized, and able to prioritize; good communicators both orally and in writing, and have customer service experience.

• Knowledge of effective interviewing techniques, including attitudes, behaviors, and value judgments, affects worker-client relationships.
• Knowledge of laws, rules, regulations, policies, procedures, and manuals.
• Knowledge of community and governmental resources and programs, and how to access them.
• Knowledge of agency computer systems and their application.
• Knowledge of general office procedures.
• Knowledge of state and federal criminal justice processes.

Education: Associate's Degree

Experience: 0-2 years of progressive work experience (typically in Benefits and Eligibility)

OR

Education & Experience Substitution: 2-4 years of progressive work experience (typically in Benefits and Eligibility)

Certificates, Licenses, Registrations: None

• FLSA:
  Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

049-Department of Family Services - Family Assistance

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resource Contact:
Kristin Martinez /kristin.martinez