Eligibility Specialist

Job Title

Open Until Filled

This position provides overall case management for economic assistance, information, and referral cases as assigned. It is also responsible for providing information and referring individuals and families to programs and resources, including self-sufficiency and/or self-responsibility, and ensures safety and protection. The Wyoming Department of Family Services' work centers around three values:
Safe at home;
Giving families opportunities for success; and Supporting the people who support the families. Join the DFS family and support Wyoming families! The State of Wyoming's total compensation package is excellent and includes:
Culture of public service and a commitment to work/life balance;
Paid holidays, vacation, and sick leave;
Retirement investment options with employer contributions;
Comprehensive Benefits package including Health, Dental, Life, Vision, Short Term Disability, and more, with an employer contribution toward premiums;
Longevity Pay; and MUCH MORE!

• Provides support for economic assistance programs, which may include TANF and SNAP, etc.
• Determines eligibility for programs to assist individuals and families who meet the various income and asset guidelines within each of the programs.
• Provides benefits timely and accurate manner while collaborating with other state and community partners for the public's health and safety.
• Assists with audits to ensure compliance with state and federal requirements.
• Maintains computer databases and enters information.
• Conducts client interviews to determine eligibility.
• Maintains cases once approved.
• Maintains public relations with community referral agencies and others.
• Recognizes and provides intervention services for people in crisis.
• Trains new employees.
• Assists with hearings through written or verbal testimony or exhibits.

Preference may be given to applicants who are detail-oriented, multi-task capable, organized, and able to prioritize; good communicators both orally and in writing, and have customer service experience.

Knowledge of effective interviewing techniques, including attitudes, behaviors, and value judgments, affects worker-client relationships. Knowledge of laws, rules, regulations, policies, procedures, and manuals. Knowledge of community and governmental resources and programs, and how to access them. Knowledge of agency computer systems and their application. Knowledge of general office procedures. Knowledge of state and federal criminal justice processes.

Minimum Qualifications:

Education:

Associate's Degree

Experience:

0-2 years of progressive work experience (typically in Benefits and Eligibility) OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Benefits and Eligibility) Certificates, Licenses, Registrations:
None

• FLSA:
  Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

Working for the State of Wyoming means more than a job — it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life. Employees enjoy:
Comprehensive health coverage – medical, dental, and vision plans for you and your family;
Voluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts;
Multiple retirement options – including the Wyoming Retirement System and a…