Automotive Service Advisor - Tire Tracks - Rockford

Tire Tracks, a part of the Great Water family, is Rockford’s trusted tire and auto repair shop. Our team is known for honest advice, expert workmanship, and a commitment to getting customers back on the road safely. We’re looking for a Service Advisor who’s passionate about helping people and ready to grow in a fast-paced, supportive environment.

• Address: 3119 11th St, Rockford, IL 61109
• EARN: $18 - $25 Hourly + Monthly Incentives
• Full-Time | Automotive | Customer Service | Sales

• Greet customers and assist with service needs
• Recommend services and parts with confidence
• Coordinate vehicle workflow with technicians
• Communicate clearly with customers and team members
• Build estimates and obtain customer approvals
• Ensure timely updates and vehicle readiness
• Perform road tests as needed
• Support shop operations with flexibility and teamwork

• 1+ year of experience in customer service or sales in the Automotive Industry
• Strong communication and multitasking skills
• Basic computer and math skills
• Valid driver’s license
• Mechanical knowledge is a plus

• Medical, Dental & Vision Plans – Available Day 1!
• 401(k) Match – Up to 5% company match after 90 days
• PTO – Front‑loaded annually, 6 paid holidays, Paid parental leave
• Disability & Life Insurance – Company‑paid and voluntary options
• Employee Assistance Program – 24/7 confidential support
• Bi‑weekly Pay – Direct deposit, 26 pay periods/year
• Career Development - Paid training and elective courses, ASE Certification reimbursement, tuition reimbursement
• Employee Discounts on service and parts that extends to immediate household family members

We take pride in supporting our teammates with career growth, a healthy work‑life balance, and competitive benefits. If you’re ready to be part of a team that values your contribution, apply today!