Specialist, Service Contracts and Warranties; Onsite

Specialist, Service Contracts and Warranties (Onsite)

Location: A01:
Rockford - Aerospace, 4747 Harrison Avenue, Rockford, IL, 61125 USA
Date Posted:
Country: United States of America
Position Type: Onsite
Security Clearance: None/Not Required

At Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience.

Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

This position is for an established Service Contract & Warranty Military Administrator professional. Responsibilities include advising customers on basic contractual rights, analyzing data, and developing simple bids and reports related to service contracts and product warranties.

• Examine estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness.
• Develop bids and prepare process specifications, progress and other reports related to service contracts and product warranties to ensure that established quality and customer satisfaction goals are achieved.
• Conduct contract and warranty administration and customer contact activities to provide for proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications.
• Order Entry – responsible for sales order induction.
• Prepare quotations in SAP and send quotes to customers as required.
• Conduct proper contract and purchase order review.
• Prepare and send weekly status reports to customers.
• Advise management on contractual rights and obligations.
• Work with operations to ensure delivery schedules are met per customer requirements.
• Maintain constant customer interface/communication (internal and external).
• Interface with program management.
• Analyze data and update SAP.
• Maintain historical information.
• Work with various government systems to fulfill order entry and execute transactions.
• Takes responsibility for record retention and filing, including sales order close‑out.
• Support proposal review.
• Support monthly SIOP by providing logical basis for planning and forecasting.
• Customer/account responsibility is military focused (FAR 12, FAR 15 knowledge).

• University degree and minimum five years of relevant experience or an advanced degree in a related field and minimum three years of experience.

• Previous aerospace contract/warranty experience.
• Advanced degree preferred.
• FAR 12, FAR 15 contracting knowledge.
• Negotiating experience.
• SAP experience.
• Expert to advanced level in Microsoft Office Excel (pivot tables and V‑lookups).

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan with employer matching and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student loan repayment program
• Life insurance and disability coverage
• Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection
• Birth, adoption, and parental leave benefits
• Ovia Health, fertility, and family planning services
• Adoption assistance
• Autism benefit
• Employee assistance plan with up to 10 free counseling sessions
• Healthy You incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Employees who are working in onsite roles will work primarily onsite, including all…