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Customer Service Logistics Representatives
Job in
Rockford, Winnebago County, Illinois, 61101, USA
Listed on 2025-12-19
Listing for:
Spherion
Full Time
position Listed on 2025-12-19
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Engage with customers via telephone to provide comprehensive support and information on products or services;
Expertly handle customer questions and complaints;
Efficiently manage customer accounts, maintaining detailed records of interactions, inquiries, complaints, and comments;
Perform follow-up and escalation procedures to address and resolve customer requests effectively;
Generate call back request tickets for issues beyond your immediate knowledge, ensuring timely resolution.
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