Customer Service Rep

Customer Service Representative

Our logistics client in Rockford, IL, is seeking a Customer Service Representative to join their team. This individual will provide customer support, monitor delivery activity, and ensure a smooth flow of operations. They are seeking someone who is professional, detail-oriented, and able to multitask in a fast-paced environment.

Opportunity:
Contract

Location:

Rockford, IL (100% on-site)

Schedule:

Monday - Friday, 8:00 AM - 4:30 PM

Compensation: $20.50 / hour

• Assist customers and business partners via phone and email.
• Handle customer complaints in a calm and professional manner.
• Diagnose, assess, and resolve customer and delivery-related issues.
• Monitor progress of delivery routes to ensure timely and accurate service.
• Scan haul-away pods and verify stamps for record accuracy.
• Process delivery order updates including changes or cancellations.
• Document interactions and follow up on open issues as needed.
• Maintain a high level of service while working under pressure in a fast-paced environment.

• Experience with Microsoft Office programs including Word, Excel, PowerPoint, and MS Project.
• High school diploma or equivalent (preferred).
• 1+ year of related experience, ideally in a call center or customer service environment.
• Strong customer service and conflict-resolution skills.
• Excellent organizational skills with the ability to multitask.
• Ability to remain calm under pressure and deliver solutions that exceed customer expectations.

Category Code: JN003, JN014