Customer Support Rep II​/III

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Estimated annual base pay: $23.08(minimum) - $29.81(midpoint) - $37.02(maximum)

Estimated annual base pay: $25.96(minimum) - $33.65(midpoint) - $41.35(maximum)

• All members included in annual cash bonus opportunity.
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
• Paid parental leave.
• Adoption Assistance
• Employee Assistance Program, including mental health benefits.
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including:
• Home / Auto Insurance discounts
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

• Respond to Customer Inquiries:
  Handles customer questions and concerns through phone, email, customer portals, or chat, ensuring prompt and accurate assistance.
• Resolve Routine Issues:
  Diagnoses, assist in resolving, and elevate routine problems using established procedures and resources.
• Maintain Customer Records:
  Document all customer interactions and transactions with attention to detail.
• Collaborate with Team Members:
  Works with fellow support representatives and other departments to provide seamless customer service.
• Adhere to Service Standards:
  Follows company policies and standardized procedures to uphold high-quality support and compliance.

• Communication:
  Effectively exchanges clear and concise information with customers and team members.
• Problem Solving:
  Identifies and resolves common customer issues using established procedures.
• Time Management:
  Efficiently manages individual workload to meet service level agreements.
• Customer Service:
  Provides exceptional support to ensure high levels of customer satisfaction.
• Technical Proficiency:
  Utilizes customer support software and tools proficiently.
• Team
  
  Collaboration:
  
  Works cohesively within the team and coordinates with other related teams.
• Decision Making:
  Makes informed decisions based on standard guidelines with minimal supervision.
• Attention to Detail:
  Maintains accuracy in handling customer information and documentation.
• Procedural Compliance:
  Adheres to standardized procedures and practices consistently.
• Conflict Resolution:
  Manages and resolves straightforward customer disputes effectively.

• Complex Issue Resolution:
  Resolves intricate customer inquiries by analyzing data and applying advanced support procedures to ensure effective solutions.
• Mentorship and Support:
  Acts as an informal resource, providing guidance and training to less experienced team members to enhance…