Customer Service Representative

## Customer Service Representative Apply locations:
Rockford - OFFICEtime type:
Full time posted on:
Posted 6 Days Agojob requisition :
R-100165
*
* Job Description:

**** Job Purpose
** Responsible for delivering high-quality customer service while supporting the outside sales team through accurate order entry and quoting, ensuring a positive resolution for all customer inquiries. This role serves as a critical link between customers, sales, and internal teams, ensuring timely and effective responses to complex inquiries related to pricing, lead times, and product applications.
** Duties & Responsibilities
*** Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
* Prepare accurate and timely quotes, including complex pricing and lead time evaluations
* Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
* Actively support outside sales team members by:  + Assisting with quotes and customer communication  + Providing product, pricing, and availability information  + Helping resolve customer issues and escalations
* Research issues, interpret available information, and use critical thinking to solve problems independently
* Maintain organized records of quotes, orders, and customer interactions
* Assist other customer service representatives to support overall team performance and workload

Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs.
** Health, Safety, Environment, Quality and Ethical Standards
** Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world-leading.
** Organization
* * This position has no supervisory responsibilities.
** Key Skills and Qualification
*** High School Graduate or GED
* Strong customer service and communication skills
* Strong collaboration skills across multiple departments
* Ability to manage multiple priorities in a fast-paced environment
* Proven ability to analyze information and solve problems with limited direction
* Basic technical aptitude with the ability to learn product applications
* High attention to detail and accuracy
* Prior experience in customer service – preferably in an office environment – including order entry, quoting, or inside sales support is preferred.
* SAP experience preferred
** Physical Requirements
**** Physical Demands
**** Lift/Carry
** StandF (Frequently)
WalkF (Frequently)
SitC (Constantly)
Reach OutwardF (Frequently)
Reach Above ShoulderN (Not Applicable)
ClimbN (Not Applicable)
CrawlN (Not Applicable)
Squat or KneelO (Occasionally)
BendO (Occasionally)10 lbs or lessO (Occasionally)11-20 lbsO (Occasionally)21-50 lbsO (Occasionally)51-100 lbsN (Not Applicable)
Over 100 lbsN (Not Applicable)
** Push/Pull
** 12 lbs or lessO (Occasionally)13-25 lbsO (Occasionally)26-40 lbsO (Occasionally)41-100 lbsN (Not Applicable)
** N (Not Applicable)
** Activity is not applicable to this occupation.
** O (Occasionally)
** Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
** F (Frequently)
** Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
** C (Constantly)
** Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.