Logistics Support Coordinator

Manage high-volume inbound and outbound phone calls and email inquiries to ensure timely resolution of operational issues.

Investigate service-related concerns, identify root causes, and coordinate solutions involving business partners, drivers, and customers.

Mediate disputes and resolve escalated situations while maintaining professionalism and following established procedures.

Provide guidance, education, and recommendations to business partners and drivers regarding operational procedures and best practices.

Document service incidents accurately and maintain detailed records of investigations, resolutions, and follow-up actions.

Develop and document corrective action plans when necessary, ensuring appropriate review and approval by management.

Review and process settlement adjustments, including authorizing financial adjustments when appropriate.

Communicate effectively with internal teams and external partners to ensure issues are resolved accurately and efficiently.

Maintain compliance with company policies, procedures, performance standards, and quality expectations.

Meet established performance goals related to customer service, productivity, accuracy, and issue resolution.

Perform additional administrative and operational support duties as assigned.

High school diploma or GED.

At least one year of administrative or customer support experience.

At least one year of experience handling inbound customer service calls.

Six months or more of experience in logistics, transportation, dispatching, or a related industry.

Strong verbal and written communication skills, with the ability to gather, retain, document, and relay important information accurately.

Excellent problem-solv