Senior Customer Escalations Lead

One Trust is seeking a Sr Customer Escalations Manager in the United States to lead the resolution of high-priority customer issues and coordinate cross-functional teams. You will be a trusted point of contact, communicating clearly and driving timely resolutions to strengthen trust and retention.

Responsibilities include end-to-end escalations, root-cause analysis, and proactive risk management across Support, Engineering, Product, and Customer Success.

The following role is for a Senior Customer Escalations Lead with One Trust.

All applications are reviewed carefully by our team.

This is a Full Time role.

The position is based in Chicago, IL, United States.

This opportunity is part of our work in Management & Operations.

The advertised compensation is 71.000 - 95.000.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.