Personal Banker

Personal Banker - Northwest Bank of Rockford

Company: Northwest Bank of Rockford, the largest locally owned community bank in Northern Illinois with fifteen offices in Winnebago, Stephenson and Kankakee counties.

Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

The Person al Banker actively develops new relationships and expands existing customer relationships by delivering a high level of customer service and recognizing the financial needs of clients. This experienced banking professional determines and meets customer banking needs, cross‑sells bank products, and proactively develops business for the Retail division while providing personalized banking services with superior customer service.

• Customer Experience
  • Provide the internal and external customer with superior customer experience including friendly demeanor, can‑do attitude, and willingness to help whether on the phone or in person.
  • Follow‑up with customers in a timely manner.
  • Provide accurate information.
• Deposit Accounts New & Existing
  • Assess customer needs by asking appropriate questions and building rapport.
  • Promote and cross‑sell bank products and services that fit the customer’s needs with a solutions‑based approach.
  • Open all types of new accounts, including consumer and small business.
  • Follow‑up with clients regularly to ensure proper onboarding and relationship building.
  • Prepare and compile new customer documentation to ensure accuracy and adherence to policy and procedure.
  • Follow all compliance guidelines by informing clients of required disclosures.
  • Coordinate with Deposit Shared Services, eBanking, Quality Assurance and BASE to resolve customer needs.
  • Perform account maintenance and close accounts upon customer requests.
• Loan
  • Assess customer needs by asking appropriate questions and building rapport.
  • Accept and close consumer loan products promptly.
  • Adhere to all loan policies and procedures.
• Relationship Building
  • Actively listen to clients to identify needs and offer solutions.
  • Refer customers to other LOB, line of business, or partners when needs are identified.
  • Follow up with clients timely.
  • Adhere to onboarding standards when appropriate.
  • Manage current portfolio of clients by proactively reaching out and offering assistance.
  • Perform all consumer customer service requests including wires, notary services, disputes, signature card changes, and online banking (mobile banking).
  • Meet and exceed established sales and referral goals by explaining & promoting bank & partner products and services.
• Other Duties
  • Perform general office duties such as opening and closing the branch, answering main branch line, adhering to branch standards, scanning, etc.
  • Assist in training needs of team members.
  • Serve as a back‑up on the teller line as needed.
  • Serve as the branch leader as needed.
  • Assist other staff members with projects as needed.
  • Understand the confidential nature of the banking industry and adhere to company policies and procedures for protecting customers’ private information.
  • Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including the Bank Secrecy Act, FACT Act, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.

• Customer Service:
  Manages difficult or emotional customer situations; responds promptly; solicits feedback; meets commitments.
• Business Acumen/Financial Management:
  Understands business implications; demonstrates profitability orientation; aligns work with strategic goals.
• Communicator:
  Writes clearly; edits work; varies style; presents data; speaks clearly; listens; responds well.
• Organizational:
  Establishes systematic course of action; determines priorities; allocates resources effectively.
• Interpersonal:
  Builds relationships with internal and external customers.
• Adaptable:
  Responds to change, delays, and unexpected events.
• Technical:
  Knowledge of Word Processing, Spreadsheet, Internet software; knowledge of Jack Henry, Deposit Pro, or Laser Pro a plus.

• Meet annual branch…