Bilingual Patient Service Representative; Rockford

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At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and giving them the necessary information and assistance they need. You will also answer incoming calls, manage the front desk, and provide general administrative support.

• Answer all phone calls
• Listen and return all voicemails left in front of office phones
• Check-in new and existing patients and notify the clinical staff that the patient has arrived
• Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
• Check out patients (collect payments, make next appointment)
• Handle questions and provide information to walk‑in patients
• Maintain comm‑log up to date with all necessary patient/parent communication information
• Review the daily schedule of the clinic for any changes
• Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule
• Review for Bonding approvals
• Check if all bondings are approved and active with insurance (the day before & day of the appointment)
• Understand cancellation policy and reiterate it to patients
• Print end of the day reports
• Maintain office/reception area cleanliness
• Check and reply to all office emails
• Check collected payments against the report and check all credit card transactions
• Call patients with outstanding balances
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks
• Participate in Marketing events
• Cash handling
• Other tasks as assigned

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of patient service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
• Excellent problem‑solving and de‑escalation skills
• Excellent written and verbal communication skills
• Bilingual – Spanish
• Travel required to Dekalb and Beloit

• Monday – Wednesday 8:45 am – 5:00 pm
• Thursday – Friday 6:45 am – 3:00 pm
• 2 Saturdays per month
• Two 9:45 am‑6:00 pm shifts per month
• 5051 S. State Street, Rockford, IL 61108
• Pay: $19.00 – $20.00 per hour

• Paid Patient Service Representative Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Medical, Dental, Vision, and Life Insurance
• Short‑Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Paid Time Off
• Identity Theft Protection – Life Lock
• Met Law
• Pet Insurance
• Free and discounted Orthodontic Treatment
• Monthly Bonuses