Director of Critical Care Services

We are seeking an experienced Director of Critical Care Services to lead clinical operations within a Level I Trauma Center. This leadership role offers the opportunity to advance quality and patient safety, strengthen multidisciplinary collaboration, support staff development, and drive operational excellence while ensuring the delivery of high-quality, evidence-based care to critically ill and injured patients.

Schedule:

40 hours per week

Shift: Monday to Friday Day Shift Hours with 24/7 accountability ESSENTIAL DUTIES AND RESPONSIBILITIES Ability to develop, articulate and implement a strategic vision for Departments responsible for which align with System and Department of Nursing Mission and Vision.

Excellent business acumen and analytical skills. Strong problem solving abilities in complex situations. Strong financial skills; ability to manage budgets and teams to meet organizational objectives.

Experience in areas of cost savings, expenditure controls, and efficiencies in health care operations.

A visible nursing leader with outstanding relationship building skills.

A demonstrated record of success in identifying, recruiting and retaining strong clinicians and unit leaders.

Must possess strong physician relationship skills with a proven track record of collaborative partnering with physician leaders.

Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is responsible for achievement of patient satisfaction-Press Ganey and HCAHPS-action plans to achieve targets for their areas of responsibility.

Experience with process improvement in operations, quality, and organizational change. Knowledge of continuous quality improvement management principles and practices.

Knowledge of accreditation and certification requirements and standards.

Strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.

Demonstrated ability in developing and mentoring staff and colleagues.

Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.

Demonstrates decisiveness and an ability to gain consensus where appropriate. Able to align diverse constituencies’ needs and expectations that result in win-win solutions.

Strong nursing leader who is customer focused with a collaborative attitude. Exhibits a passion for nursing.

Serves as a role model and coach for Service Excellence Standards and service recovery.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONSTo perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality
- Follows policies and procedures; adapts to and manages changes in the environment;
Demonstrates accuracy and thoroughness giving attention to details;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Manages time and prioritizes effectively to achieve organizational goals.

Service
- Responds promptly to requests for service and assistance;
Follows the Mercyhealth Critical Moments of service;
Meets commitments;
Abides by MH confidentiality and security agreement;
Shows respect and sensitivity for cultural differences; and effectively communicates information to partners;
Thinks system wide regarding processes and functions.

Partnering
- Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions;
Exhibits objectivity and openness to other's views;
Demonstrates a high level of participation and engagement in day-to-day work;
Gives and welcomes feedback;
Generates suggestions for…