Audiovisual Technician - Hard Rock

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

To see our fill list of Team Member Benefits please visit our career site:

The Audiovisual Technician III (AV Tech) provides leadership, high-quality expertise and timely support for all Audiovisual systems. This team member will support digital video distribution systems (Optibase, Q-Sys, Tripeplay etc), Crestron, AMX, Cobra Net; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more. The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support.

The tech will provide break/fix support to casino systems as required.

Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations to provide superior guest service. Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

Server as a technical mentor to A/V Tech I and II, offering expertise, coaching, and support to foster skill development and ensure alignment with departmental standards. Strategic planning for all in-house AV systems. Partner with business units to design and deliver innovative AV solutions. Insures exemplary AV support and guest service to internal/external clients. Install / Maintain AV equipment to ensure 99% uptime.

Consults and contributes to Software Deployment Support / Maintenance. Setup and support of AV requirements for property systems and events as needed. Leads complex or strategic AV projects as assigned by management or design teams. Maintains AV inventories, support procedures/documentation and current configuration files for AV systems. Coordinates with equipment vendors and service providers as well as production manager, management and design teams on maintenance and services provided for equipment and service support agreements.

Creates documentation and training programs for end users to become self-reliant. Communicate system issues and incidents to impacted parties. Ability to troubleshoot and repair/fix AV systems independently in the absence of production manager and/or assistant production manager. Document/report on all support activities per departmental policies. Must be available to work different shifts that will include nights and weekends. Attend and complete all assigned training based on required knowledge base for applicable technologies and career objectives and goals.

Other duties as assigned.

Attend seminars when needed. Attend and complete all assigned and applicable training in regards to technical acumen developed by such programs.

• 5+ years’ experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs.
• Requires an Associate’s degree or its equivalent and/or 8 years of experience in the field or in a related area.
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