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Technical Support Specialist, SaaS & Hospitality

Job in Rockford, Winnebago County, Illinois, 61101, USA
Listing for: Flywire
Full Time position
Listed on 2026-10-31
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 45000 - 60000 USD Yearly USD 45000.00 60000.00 YEAR
Job Description & How to Apply Below

Flywire is seeking a Technical Support Specialist to be the first line of contact for hospitality/e-commerce customers. You will triage tickets, answer product questions, and document steps for team handoffs, building technical support skills and delivering high-quality customer communication.

Role focuses on using standard procedures to resolve issues, troubleshooting with logs and tools, and collaborating with Escalations, Engineering, and internal teams to improve the support workflow.

For the Technical Support Specialist, SaaS & Hospitality position at Flywire, we are reviewing applications now.

Are you ready to take on the Technical Support Specialist, SaaS & Hospitality role at Flywire?

We would love to welcome a new Technical Support Specialist, SaaS & Hospitality to our organisation in IL, United States.

Step into the Technical Support Specialist, SaaS & Hospitality role at Flywire in IL, United States and grow with us.

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