Low Income Program Manager

Description
Low Income Program Housing Manager
DEPARTMENT: HOUSING OPERATIONS
SUPERVISOR: CHIEF OPERATING OFFICER OR DESIGNEE

Responsible for the overall supervision of LIPH Property Managers and Assistants, leasing of all units and the delivery of management services to residents. The incumbent is responsible for the direct supervision of all site managers, assistants and outside vendors (as appropriate) as well as other duties which will assist the Chief Executive Officer or designee.

• Periodically reviews RHA policies and documents on leasing and occupancy with the Physical Assets & Quality Assurance Manager for conformity with HUD guidelines and established standards. Recommends changes as needed.
• Reviews site management staff’s responsiveness to and resolution of resident complaints or concerns.
• Reviews budgetary estimates submitted by property management and develops coordinated budgets for each property. When necessary, may be assigned responsibility for department administrative work such as budget preparation and various required reports.
• Initiates short-term and long-term goals and objectives for each site and management staff to accomplish providing decent, safe and sanitary housing for residents.
• Reviews, evaluates and directs the overall performance of property management employees. Conducts performance evaluations and takes or recommends disciplinary action when appropriate.
• Participates in interviewing and selection of property management staff.
• Responsible for ensuring fair and consistent application and administration of RHA personnel policies at each LIPH property.
• May be required to fill in for property managers during absences or vacations.
• At the CEO or designee’s discretion may be required to obtain and/or provide information to other departments, resident groups, and outside organizations, including attendance at Board of Commissioners meetings and various other meetings when necessary.
• May train department staff including but not limited to: property managers, assistant managers, administrative clerks.
• May be assigned additional supervisory responsibilities for programs and staff at the direction and discretion of the Chief Executive Officer or designee.
• Directs acceptance and processing of tenant applications assuring process conforms with established policies adopted by RHA and approved by HUD.
• Completion of reports and review regarding the LIPH Program as designated.

• Leadership & Accountability
• Project Management
• Communication Proficiency
• Collaborates and coordinates with other operating units
• Diversity and Inclusion
• Personal Effectiveness/Credibility

• Bachelor’s Degree in public administration, business administration or closely related field (preferred) and four years progressively responsible experience in housing management.
• Associate degree in business, public administration, or closely related field (preferred) with a minimum of five (5) years of work experience in property management holding supervisory responsibilities.
• High school diploma or equivalent and seven (7) years of work experience in property management, holding supervisory responsibilities with at least four (4) years of experience in assisted or public housing.
• Ability to work with a personal computer in a Windows environment, with the ability to utilize various applications such as Microsoft Office as well as HUD related software.
• Ability to utilize tenant management software to prepare reports for consistency with the finance department.
• Ability to grasp reporting techniques including but not limited to statistical sampling, dashboard reporting.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Working knowledge of housing authority policies and procedures regarding housing management.
• Knowledge of federal, state and local government regulations pertaining to the department.
• Ability to maintain effective work relations with other employees, other…