Immigrant Services Coordinator

The Immigrant Services Coordinator supports the Director of Immigrant Services in coordinating department operations and cross-program activities for the Immigrant Family Resource Program (IFRP), Illinois Welcoming Center (IWC), and New Americans Initiative (NAI). The position supports community partnerships, communications, reporting, and onboarding; takes the lead in vetting, planning, scheduling, and documenting outreach opportunities; coordinates staff participation and materials; and provides direct client-service coverage when needed.

Department: YWCA La Voz Latina

Reports to: Director of Immigrant Services

The Immigrant Services Coordinator supports the Director of Immigrant Services in coordinating department operations and cross-program activities for the Immigrant Family Resource Program (IFRP), Illinois Welcoming Center (IWC), and New Americans Initiative (NAI). The position supports community partnerships, communications, reporting, and onboarding; takes the lead in vetting, planning, scheduling, and documenting outreach opportunities; coordinates staff participation and materials; and provides direct client-service coverage when needed.

IFRP: Support outreach, education, and access to public benefits for eligible immigrant and refugee families with limited English proficiency. As needed, assist with applications, interpretation, referrals, follow-up, and informational presentations in accordance with program standards.

IWC: Support culturally and linguistically responsive information and referral, service coordination, and holistic case-management activities. Assist staff with outreach, workshops, documentation, referrals, and direct client services when coverage or additional support is needed.

NAI: Coordinate program logistics with the Director and instructor, including class promotion, student inquiries and registration, schedules, and other required records, and support for curriculum and program-deliverable tracking.

• Bachelor’s degree in human services, social work, nonprofit management, communications, or a related field preferred; equivalent consideration will be given to candidates with at least three years of progressively responsible, relevant professional experience.
• Experience as team lead or supervisor, assigning tasks or responsibilities to team members
• Bilingual proficiency required (English and Spanish preferred); ability to communicate effectively with individuals from diverse linguistic and cultural backgrounds.
• Strong organizational, project-coordination, time-management, and prioritization skills, including the ability to manage multiple deadlines and details.
• Strong verbal and written communication skills, including public speaking and professional correspondence.
• Sound judgment and the ability to evaluate outreach opportunities, identify operational needs, and make recommendations to the Director.
• Working proficiency with common office software, databases, virtual meeting platforms, and social media tools.
• Ability to maintain confidentiality and accurate records and to handle sensitive client and program information appropriately.
• Current Illinois driver’s license, valid vehicle insurance, and reliable transportation for travel throughout the service area.
• Ability to work on occasionally approved evenings or weekends for outreach activities.
• Ability to lift up to 30 pounds and sit, stand, bend, and move event materials as needed.

• Maintain regular communication with the Director and program staff regarding outreach, operational needs, emerging issues, service trends, and progress toward program goals.
• Assist the…