Director of Critical Care Services

## Director of Critical Care Services Apply:
Javon Bea Hospital - Riverside:
Full time:
Posted Today:
We are seeking an experienced Director of Critical Care Services to lead clinical operations within a Level I Trauma Center. This leadership role offers the opportunity to advance quality and patient safety, strengthen multidisciplinary collaboration, support staff development, and drive operational excellence while ensuring the delivery of high-quality, evidence-based care to critically ill and injured patients.  
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* Schedule:

** 40 hours per week
** Shift:
** Monday to Friday Day Shift Hours with 24/7 accountability  
** ESSENTIAL DUTIES AND RESPONSIBILITIES
*** Ability to develop, articulate and implement a strategic vision for Departments responsible for which align with System and Department of Nursing Mission and Vision.
* Excellent business acumen and analytical skills.  Strong problem solving abilities in complex situations.  Strong financial skills; ability to manage budgets and teams to meet organizational objectives.
* Experience in areas of cost savings, expenditure controls, and efficiencies in health care operations.
* A visible nursing leader with outstanding relationship building skills.
* A demonstrated record of success in identifying, recruiting and retaining strong clinicians and unit leaders.
* Must possess strong physician relationship skills with a proven track record of collaborative partnering with physician leaders.
* Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is responsible for achievement of patient satisfaction--Press Ganey and HCAHPS--action plans to achieve targets for their areas of responsibility.
* Experience with process improvement in operations, quality, and organizational change.  Knowledge of continuous quality improvement management principles and practices.
* Knowledge of accreditation and certification requirements and standards.
* Strong communication and presentation skills, both written and verbal.  Able to communicate effectively and persuasively with   individuals and groups through compassion, creativity, and consistent visibility.
* Demonstrated ability in developing and mentoring staff and colleagues.
* Leads by example, consistently demonstrating highly professional behavior.  Demonstrates personal and professional accountability and holds others to the same.
* Demonstrates decisiveness and an ability to gain consensus where appropriate.  Able to align diverse constituencies’ needs and expectations that result in win-win solutions.
* Strong nursing leader who is customer focused with a collaborative attitude.  Exhibits a passion for nursing.
* Serves as a role model and coach for Service Excellence Standards and service recovery.  
** CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS
** To perform the job successfully, an individual should demonstrate the following behavior expectations:  
** Quality** - Follows policies and procedures; adapts to and manages changes in the environment;
Demonstrates accuracy and thoroughness giving attention to details;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Manages time and prioritizes effectively to achieve organizational goals.  
** Service** - Responds promptly to requests for service and assistance;
Follows the Mercyhealth Critical Moments of service;
Meets commitments;
Abides by MH confidentiality and security agreement;
Shows respect and sensitivity for cultural differences; and effectively communicates information to partners;
Thinks system wide regarding processes and functions.  
** Partnering** - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions;
Exhibits objectivity and openness to other's views;
Demonstrates a high level of participation and engagement in day-to-day work;
Gives and welcomes feedback;
Generates suggestions for improving work:
Embraces teamwork, supports and encourages positive change while giving value to individuals.  
** Cost** - Conserves organization resources;
Understands fiscal responsibility;
Works within approved budget;
Develops and implements cost saving measures; contributes to profits and revenue.  
** EDUCATION AND EXPERIENCE
*** Bachelor of Science in Nursing or Master of Science Degree in Nursing, If the individual has a BSN, a Master’s Degree in a related field is preferred.
* Must have a minimum of 3 to 5 years of progressively responsible hospital…