Associate Team Leader

Associate Team Leader – H&R Block

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Overview

Join a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office. The role starts with a flexible part-time schedule in late fall to ramp up for the busy tax season, transitioning to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure all tax office associates are scheduled and work is completed on deadlines, with attention to quality standards, priorities, and goals.
• Lead daily huddles and communicate essential information to office associates.

• Support the Multi-Unit Team Leader, serving as onsite contact for associates and clients, ensuring quality and consistent execution.
• Manage client service experience with appropriate escalation.
• Strong front-desk leadership and client engagement skills.
• Ability to coordinate scheduling and deadlines with a focus on quality.

• Prior experience in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexible 40-hour work week with scheduling flexibility based on business needs.
• High school diploma or equivalent or higher.

The pay range for this position is $11.00 - $29.00 per hour. Local minimum wage laws apply. Eligible associates may participate in incentive plans and receive benefits including medical and prescription drug coverage, a 401(k) plan, Employee Assistance Program, and other programs subject to eligibility.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities, and to maintain a high-performing, connected culture where everyone belongs.

We are committed to continuous improvement and a long-term transformation plan, Block Next, focusing on innovation, client experience, and sustainable growth.

References to the community and company culture reflect ongoing commitments to a connected culture and an exceptional work environment recognized in best-in-class lists.