Trailer Shop Manager

Trailer Shop Manager – Rockford, IL Transport Refrigeration, Inc. | New Rockford Location Full-Time | Monday - Friday | 1st Shift Trailer Repair, Estimating & Business Development Estimate. Build Relationships. Grow the Business.

Transport Refrigeration, Inc. is opening a new location in Rockford, IL, and we're looking for a motivated, personable, and customer-focused Trailer Shop Manager to help grow our trailer service and parts business.

This is a customer-facing business development and estimating role for someone who understands trailer repair and enjoys building relationships. You'll work directly with customers to understand their needs, estimate trailer repairs, sell trailer parts and services, develop new business, and help grow the Rockford location.

The ideal candidate has experience with refrigerated semi-trailer wreck repair and knows how to identify the scope of a repair, develop an accurate estimate, and communicate the recommended repairs to customers.

If you enjoy being out in the field, meeting customers, developing new business, and putting your trailer repair knowledge to work, we'd like to hear from you. Why Join Transport Refrigeration?

Join a new Rockford location with an opportunity to help build the business

Stable and growing company

Customer-facing role with variety from day to day Excellent Benefits Medical, Dental & Vision Insurance (Multiple plan options)
Employer HSA Contributions Employer-Paid Life & Long-Term Disability Insurance
401(k) with Company Match after 1 yearPTO Accrual Starting Day One7 Paid Holidays Opportunity to develop new and existing customer relationships

Work with an experienced Service, Parts, and Sales team Hands-on industry with opportunities for growth

Team-oriented work environment What You'll DoTrailer Repair Estimating Estimate semi-trailer repairs, from minor repairs to major wreck damage

Evaluate damaged refrigerated and dry trailers to determine repair needs

Develop accurate and profitable repair estimates

Explain repair recommendations, costs, and scope of work to customers

Monitor estimate accuracy and compare estimated work to completed repairs

Identify additional repair and service opportunities

Customer Relationships & Business Development Build and maintain strong relationships with existing and prospective customers

Visit customers to understand their needs and promote trailer repair and service

Market trailer repair, maintenance, and parts to new and existing customers

Develop new customer relationships and identify opportunities to grow the trailer business

Sell trailer parts and outside parts sales

Follow up with customers and maintain consistent communication

Represent Transport Refrigeration professionally in the marketplace

Service & Parts Coordination Work closely with Service, Parts, and Sales to coordinate repairs, parts, and customer projects

Communicate customer requirements and repair expectations to the appropriate departments

Help coordinate trailer repair projects from initial estimate through completion

Support overall customer satisfaction and a positive customer experience

Business Growth Help establish and grow the Trailer Shop at our new Rockford location

Identify opportunities to increase trailer repair, service, and parts sales

Participate in customer and sales calls when beneficial to developing business

Build relationships that result in repeat and long-term customers What We're Looking For

Required:

Previous experience estimating wreck repairs for refrigerated and dry semi-trailers

Strong knowledge of semi-trailer repair and damage assessment

Strong customer service and relationship-building skills

Excellent verbal communication skills, both in person and by phone

Ability to explain repair needs and estimates clearly to customers

Strong sales and business-development mindset

Ability to work independently and manage multiple priorities

Strong sense of urgency and follow-through

Professional appearance and demeanor

Valid, unrestricted driver's license

Comfortable using Microsoft Word, Excel, and Outlook Preferred:

Background in Service Management, Operations Management, General Management, or a related field

Experience with refrigerated trailers and transport refrigeration equipment

Experience with trailer parts sales or outside sales

Experience developing new customers or growing an existing customer base Experience working in a heavy truck, trailer, equipment, or commercial vehicle dealership

Knowledge of DOT trailer requirements and regulations A Great Opportunity to…