Quarry & Aggregate Parts Pro — Customer Service & Tech

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Sales
- Quarry & Aggregate Full-time Regular Rockford, IL, US

30+ days ago Requisition

Join Our Team at West Side Tractor Sales!
Position: Parts Specialist, Quarry & Aggregate
Department: Quarry & Aggregate Division
Reports To: Quarry & Aggregate Division

** Must live in Northern Illinois to be considered for the position.

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career.

Join a team that values innovation, collaboration, and customer service.

Why West Side Tractor Sales?

• Competitive Pay: Earn $20.00 - $23.00+ per hour (depending on your experience).
• Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. ( Link to benefits overview ).
• Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
• A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

What You’ll Do:

• Parts Sales & Customer Service:
  Promote and sell products and services, assist customers in determining their parts requirements, and provide support to meet customer needs.
• Parts Inventory & Billing:
  Organize, maintain, order, and bill parts at the direction of the Quarry & Aggregate Sales Team.
• Order Management:
  Receive and distribute daily stock and customer orders, assist with Machine Down and stock orders, and follow up on shortages to expedite outstanding parts.
• Parts Systems & Product Knowledge:
  Complete required training and maintain knowledge of parts systems for all manufacturers represented by the dealership.
• Department Organization:
  Assist in maintaining a clean, orderly, and efficient parts department.
• Safety & Training:
  Participate in West Side’s Safety Program and complete training assigned by management.

What We’re Looking For:

• Experience: 1-3 years in a parts department or related field.
• Customer Service Expertise: A friendly and professional communicator who enjoys solving problems and providing exceptional service to customers.
• Tech-Savvy: Comfortable with data entry and basic computer skills, including navigation and internet usage.
• Team Player: Ability to collaborate effectively with other team members to keep operations running smoothly.
• Flexible Schedule: Willing to work some weekends and extended hours as needed.

Physical Requirements:

• Ability to lift and move items up to 50 lbs.
• Comfortable bending, lifting, kneeling, and standing for long periods.
• Exposure to chemicals and machinery parts.

Ready to Join Us?
Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!