Womens Crisis Center Coordinator; Evening

Womens Crisis Center Coordinator (Evening) (FT)

Apply for the Womens Crisis Center Coordinator (Evening) (FT) role at Rockford Rescue Mission.

Base pay: $21.00/hr - $21.00/hr

Working in a multitask office requiring the ability to assist the general public and Crisis guests. Involves deskwork, computer input, and managing crisis services.

• Oversee the delivery of services in the Crisis Program.
• Read staff log and guest files upon arrival.
• Serve as a receptionist: answer phone and greet visitors.
• Monitor meals, snacks, and cleanup for Crisis guests.
• Oversee registration and checking‑in of guests on your shift.
• Provide emergency clothing and inform Case Manager of additional needs.
• Assess the physical, emotional, and spiritual needs of Crisis guests; intervene when appropriate and refer when needed.
• Document all activities in daily log, incident reports, and guest files.
• Maintain a clean and organized office environment.
• Assist volunteers during your shift.
• Uphold program expectations and exhibit Christlikeness in interactions.
• Offer counsel to those who fall short of spiritual expectations.
• Seek referral opportunities.
• Remain vigilant for inappropriate behaviors (e.g., smoking, drugs/alcohol, threats, theft, weapons).
• Enforce program principles compassionately.
• File corrective actions as required.
• Maintain a safe and secure environment, including random bunk checks and documenting late arrivals.
• Identify hazards and refer to Case Manager or Homeless Services Supervisor.
• Notify appropriate emergency personnel as needed.
• Handle incoming crisis calls and document follow‑up.
• Supervise guest intake and departure.
• Attend weekly staff meetings, internal/external training, and required first aid or fire safety courses.
• Monitor medications and oversee dinner and cleanup.
• Perform related duties as assigned.

• Minimum requirement:
  High School diploma or GED.
• Demonstrated compassion toward the poor, needy, and homeless.
• Knowledge of Christian character traits (integrity, trustworthiness, responsibility).
• Respectful, gentle, and accountable when interacting with Crisis guests.
• Teachable and a team player; willing to resolve conflicts appropriately.
• Good judgment and punctuality.
• Ability to follow verbal and written instructions.
• Commitment to safe and healthy work practices on and off site.
• J03 license required within 90 days of hire.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Administrative
• Industry: Individual and Family Services

Referrals may increase your chances of being invited to interview.