Assistant Operations Manager

The Assistant Operations Manager plays a vital support role to the Operations Manager by ensuring day-to-day warehouse functions operate smoothly, efficiently, and in alignment with company standards for safety, quality, and performance.

This position is ideal for a hands-on leader with a strong understanding of inbound, outbound, inventory, and quality operations, looking to grow into higher-level leadership responsibilities while maintaining strong floor presence and team engagement.

• Support the daily execution of warehouse operations including receiving, picking, shipping, inventory accuracy, and quality assurance.
• Assist in monitoring and managing KPIs such as order accuracy, on-time shipments, inventory variance, and labor productivity.
• Help oversee warehouse associates and team leads to ensure safe, efficient, and accurate work practices.
• Coordinate shift coverage, monitor attendance, and help manage scheduling to support daily operational needs.
• Train and mentor team members on SOPs, safety practices, and quality standards.
• Lead, mentor, and implement training and certification program with partnership of the Operations Manager including ramp up for new hires and transfers within the warehouse.
• Lead equipment training certifications and cross training functions for warehouse.
• Partner with the Operations Manager and cross-functional teams (Quality, HR, IT, Purchasing) to troubleshoot operational issues and drive continuous improvement.
• Participate in audits, cycle counts, and inventory investigations.
• Act as a liaison between leadership and warehouse teams to ensure clear communication, consistency, and engagement.
• Serve as acting manager in the absence of the Operations Manager.
• Support facilities upkeep and equipment maintenance by coordinating with vendors and building leadership.
• Promote a culture of safety, accountability, and operational excellence aligned with Waldom’s values of Care, Communication, and Ownership.
• Assist with project exploration and execution.

• High school diploma or equivalent required
• 3+ years of warehouse or distribution center experience, with at least 1 year in a leadership or supervisory role.
• Strong understanding of warehouse processes including inbound, outbound, inventory control, and quality.
• Familiarity with ERP or WMS systems; ability to learn and leverage data for process improvement.
• Excellent organizational, verbal, and written communication skills.
• Ability to lead with empathy, provide coaching, and address performance concerns constructively.
• Comfortable working in a fast-paced environment with shifting priorities.
• Forklift certified (or willing to obtain certification).
• A passion for service excellence and continuous improvement.
• Strong attention to detail and ownership of responsibilities.
• The ability to build trust, give feedback, and support a team through change.

• Associate or bachelor’s degree in business, logistics, or a related field.
• Previous experience in ISO-regulated or safety-focused environments.
• Confidence in making decisions when urgency or ambiguity arises.
• Previous track record of career development for front line leaders.
• Previous equipment training of warehouse personnel.

• Ability to lift items up to 50 pounds.
• Ability to alternate sitting, walking and standing up to 10 hours per day

• Warehouse environment with moderate noise from power industrial trucks

Note:

This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.

• Competitive base salary plus performance-based incentives.
• Comprehensive…